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Senior Technical Officer


Digital Services and Information Technology Group; Infrastructure, Technology and Asset Services; Organisational Capability; Brisbane

Become a key member of the Desktop Support team providing high-quality, professional efficient and effective technical support to a diverse range of administrative and operational staff QCS.

The Digital Services & IT (DS&IT) Group, is part of the Infrastructure, Technology and Asset Services Command, and is responsible for establishing, leading and managing the digital and technology functions within QCS.

The Group works with business areas to ensure ICT investment aligns and supports the agency’s strategic direction, exploring emerging digital solutions whilst leveraging and managing existing business critical ICT environments.

The functions within the DS&IT Group includes: ICT strategy and solution design and delivery; ICT contract and vendor management; business systems applications; cloud services and infrastructure; end user computing; and cyber security.

Job details

Position status Temporary
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO4
Workplace Location Brisbane Inner City
Job ad reference QLD/348353/20
Closing date 15-Jul-2020
Job duration Until 17/06/2021 with possible extension
Contact person Todd Johnson
Contact details Ph: 0400 395 394
Access the National Relay Service

Become a key member of the Desktop Support team providing high-quality, professional efficient and effective technical support to a diverse range of administrative and operational staff QCS.

In this role you will:

- Provide first and second line technical support for QCS sites

- Provide high level problem determination and resolution, after technical analysis, considering the whole QCS network environment and standards

- Prioritise and allocate tasks, meet deadlines and manage own work flows to ensure tasks are completed in a client focused manner within defined service levels

- Contribute to the monitoring of service needs and client satisfaction, identification of client training needs, and monitoring of the performance of 3rd party service providers adhere to administration and technical policies and procedures and contribute to the ongoing improvement of operational processes

- Communicate effectively with clients during the analysis and resolution of client requests for support

- Work effectively as a member of the team, demonstrating commitment to operational targets and assisting and sharing knowledge with other team members

- Undertake duties as directed by the Team Lead, End User Computing.

Applications to remain current for twelve months

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
13 May 2014

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