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Case Manager

Central Region; Community Corrections; Community Corrections & Specialist Operations; Bundaberg, Emerald, Gladstone, Hervey Bay & Rockhampton

Community Corrections is responsible for supervising adult offenders in the community. Community Corrections is divided into seven regions each with a number of district offices & reporting centres. Community Corrections staff aim to protect the community & reduce re-offending by supervising offenders in the community in which they live & encourage offenders to adopt more pro-social attitudes & behaviours.
Central Region is located in the heart of Queensland offering exciting living for people seeking diversity & opportunities to explore some of the most beautiful scenery in Australia.
5 District Offices are located in Hervey Bay, Bundaberg, Emerald, Gladstone & Rockhampton with many reporting/visiting centres throughout the region.
The Central Region Team is a strong committed & diverse group of people that demonstrate their professional skills & abilities on a daily basis

Job details

Position status Permanent,Temporary
Position type Full-time
Occupational group Community Care
Classification PO2
Workplace Location Wide Bay,Rockhampton region,Central West Qld
Job ad reference QLD/368694/21
Closing date Ongoing
Job duration For 3 Months with possible extension
Contact person Larissa Stewart
Contact details Ph: (07) 4988 1400
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The Case Manager ensures a high level of community safety through ensuring offender compliance with the reporting requirements & conditions of community-based orders through supervising & case managing offenders.


• Possession of a degree relevant for the human services or criminology fields such as Law, Justice, Humanities, Psychology, Social    Sciences, Social Welfare, Health, Education, Business & Aboriginal & Torres Strait Islander Studies

 • Final year students are encouraged to apply for temporary vacancies to be assessed for a merit based list for future permanent     appointment once full completion and receipt of formal degree is provided from a recognised tertiary institution.  

• The remuneration for students is at the PO1 level. On evidence of formal degree progression to the PO2 level is processed  

• Individuals employed on a permanent or temporary basis as Probation & Parole Officers will be required to complete Certificate IV in    Correctional Practice (Community) within 12 months of completing the Entry Level Training Program.  

• The incumbent may be required to travel on official business and the possession of a C class licence is required, & will be mandatory     in specific locations where it is identified as essential by the hiring panel.


• Understand the role is ensuring community safety when interviewing offenders & quickly identify, respond & manage risk.  

• Able to cope with the pace, complexity & multi-tasking required in the operating environment. Able to navigate the policy & procedural frameworks in order to apply to day to day offender management practices.

 • Support productive working relationships  

• Displays personal drive & integrity

 • Communicates with influence

 • Ability to embrace Diversity


• Ensure supervision of community based order conditions in accordance with legislation & operating practice guidelines

• Have the ability to undertake direct interaction with offenders regarding the resolution of issues pertaining to reporting requirements & their ability to comply with order conditions.  

• Understand & execute responsibilities in accordance with governance mechanisms

 • Have the ability to identify & respond appropriately to risks arising from offender management.  

• Be capable of developing productive relationships with service providers and the community generally to enhance the community's regard for probation & parole services.  

• Ensure the appropriate exchange of information with the Queensland Police Service & other government Agency's to optimise offender management consistent with the highest standards of community safety.  

• Ensure the timely provision of service and advice to courts, boards & other agencies regarding offenders.  

• Execute duties as an officer of the Court

 • Ensure security, maintenance, accuracy, access & appropriateness of case notes and intervention reports for appropriate staff & approved internal & external authorities

 • Demonstrate efficient & effective time management & daily priority realignment supported by advanced computer skills, especially proficiency in MS Word, MS Excel, MS Powerpoint, & navigating web based computer applications with ease.  

• Demonstrate skills in report writing & case noting to a professional standard expected for the audience of both internal and external stakeholders

 • Ensure that professional conduct & behaviour is in accordance with the Queensland Public Service Code of Conduct.

 • Promote and nurture a team culture that has good morale, values diversity with peers and all diversity target groups.

Applications to remain current for twelve months

Job Ad Reference - QLD/368694/21

Closing Date - Continous Applicant Pool - No closing Date

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

***Multiple positions available for the purpose of backfilling temporarily/permanently as vacancies occur***

Please ensure you download all attachments and follow the instructions on how to apply.


Before applying for this vacancy please ensure you read the documents below.

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Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
26 May 2021

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