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Complaints Officer


Fortitude Valley

The Crime and Corruption Commission (CCC) is a statutory body set up to combat and reduce the incidence of major crime and corruption in the public sector in Queensland. Its functions and powers are set out in the Crime and Corruption Act 2001.

Job details

Position status Contract
Position type Flexible full-time
Occupational group Justice & Legal
Classification AO5
Workplace Location Brisbane - North
Job ad reference QLD/380468
Closing date 02-Aug-2021
Job duration Approx. 12 months (with possible ext up to 5 yrs)
Contact person Kirby Anacita
Contact details Kirby.Anacita@ccc.qld.gov.au
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About us

We have a vision that our communities will be safe and supported by fair and ethical public institutions with a focus on those matters of highest threat to the Queensland community. As an organisation we are committed to this vision and as such our values of people, accountability, integrity, courage and excellence underpin everything we do at the CCC.

What we offer

At the CCC our people have access to a range of employee benefits that promote career development, enhance employee wellbeing and encourage a healthy and balanced work and home life. When you join the CCC you can access the following benefits: 

• salary packaging
• up to 12.75% superannuation
• flexible work options, including working from home
• access to paid parental leave
• accrued time off
• opportunity to purchase leave
• 17.5% annual leave loading
• health and wellbeing program
• study assistance
• access to a wide variety of training opportunities
• free annual influenza vaccination
• six star rated inner city location close to public transport 

About you 

The ideal applicant will demonstrate capability in the following requirements: 

  • Demonstrated ability to analyse complex matters, make judgments and recommendations regarding appropriate courses of action, manage a high volume of work, meet deadlines and maintain confidentiality.

  • Demonstrates professionalism, personal drive, self-awareness and a commitment to personal development, adherence to organisational values and the code of conduct and displays resilience by focusing on achieving objectives in sometimes difficult circumstances.

  • Highly developed interpersonal and verbal communication skills including the ability to establish good working relationships in a team environment, to liaise effectively both within the Commission and with officers of public sector agencies, and to interview complainants by telephone or in person in relation to complex and sensitive issues.

Possession of tertiary qualifications is highly desirable.

How to apply 

For more detailed information, including what is required to demonstrate your suitability for the role, refer to the attached role description. Pre-employment vetting forms a part of our selection process - you may be asked to provide detailed personal particulars and private interests information. For more information about our security vetting process please refer to How to apply | CCC - Crime and Corruption Commission Queensland

 Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For more information about working with the CCC, visit www.ccc.qld.gov.au/careers

Documents

Before applying for this vacancy please ensure you read the documents below.

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Inclusion and diversity

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process.

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
26 May 2021

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