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Housing Officer
Housing & Homelessness Services; various locations
We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to building a diverse workforce that reflects the Queensland community.
You will provide a broad range of applicant, tenancy and property management services and advice to customers, advocates and other stakeholders. You will provide a high quality, person-centred social housing and housing assistance service to diverse customers experiencing complex and challenging housing, and whole of life issues in person over the front counter, digitally, by telephone, correspondence, in the field and through outreach services in the community.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Community Care |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City,Brisbane - North,Brisbane - South,Brisbane - East,Brisbane - West,North West Qld,Cairns region,Logan - Beaudesert,Toowoomba region,Wide Bay,Moreton Bay - North,Moreton Bay - South,Far North Qld,Townsville region,Mackay region,Rockhampton region,Gold Coast,Sunshine Coast,Ipswich region,Central West Qld,South West Qld |
| Job ad reference | QLD/542083/24 |
| Closing date | Ongoing |
| Job duration | 1-12 months with possible extension |
| Contact person | Toni Spry |
| Contact details | Ph: 07 3007 4959 Access the National Relay Service |
What you will be doing
• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Note: Possession of a current Queensland driver's licence is a mandatory requirement for this role.
To apply for this role you will need to submit your current resume and the completed questionnaire.
Please note this is an ongoing recruitment process where vacancies will be filled progressively as they become available.
Applications will remain current for a period of 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure to download any attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
