Are you ready to take on a dynamic role where you can make a difference? We're seeking a motivated individual to join our team as a Case Manager here at the QBCC! As a Team Leader Case Manager, you'll play a pivotal role in our organisation by building and nurturing strong relationships with our valued customers, leading and supporting our team to achieve outstanding performance, and tackling challenging and sensitive licensing matters with finesse and professionalism. This position offers the flexibility of a Flexible Work Arrangement, allowing you to work from a Regional QBCC office that suits you best. If you're based in a regional office, don't worry! Regular travel to Brisbane will be part of the adventure, ensuring you stay connected with our dynamic team and meet operational needs.

Job details

Position is located in Brisbane and the successful candidate will need to enter into a Flexible Work Arrangement upon commencement to reflect the office location you are seeking to work from. If working from a regional office, travel to the Brisbane office will be required regularly (frequency to be negotiated with successful candidate) to fulfil operational business needs.

Key Outcomes and Accountabilities 

The aim of this role is to:

• Lead and manage the operations of the team. This will include:
• Monitoring and reporting on team performance including undertake quality assurance audits and identifying training opportunities;
• Cultivate collaborative relationships with stakeholders to promote QBCC's objectives and values.
• Coordinate the development, implementation and review of policies, procedures, systems, forms and communications.
• Represent the QBCC in promotional and educational activities including in regional locations as required.
• Represent the QBCC in proceedings before the tribunal and courts as required, including mentoring of other officers involved in a proceeding.
• Investigate, determine, and provide advice on complex matters relating to licensing.
• Interpret, apply, and provide guidance on policy and legislation at a very high level.
• Lead planning and change management activities including identifying opportunities for improvement.
• Provide authoritative advice regarding the licensing frameworks administered by the QBCC, through:
• reviewing, analysing and making recommendations on complex matters and preparing briefs for senior management.
• providing senior level advice regarding licensing matters to other QBCC staff and external customers.
• Provide exceptional customer service to all staff of the Commission and its customers.

This position may be required to undertake regional travel if working from our Brisbane office.

Candidate Attributes

1. Provide leadership and guidance to a team.
2. Coordinate research and analyse findings to develop advice and recommendations in case management.
3. Revise, develop, interpret, apply and provide guidance on legislation, policies and procedures at a very high level.
4. Manage relationships and problem solve to achieve innovation and deliver and promote quality customer service.

To apply for this opportunity, please submit your resume and a statement of suitability (maximum of 2 pages) outlining your skills and experience relevant to this role.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications may be used to employ applicants in identical or similar vacancies for a period of up to 12 months from the closing date of this vacancy.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information Package - 2024 (PDF, 4.93MB)
  Information Package for Applicants
  
  QBCC - AO6 Team Leader Case Manager - PD (PDF, 570KB)
  Role Description