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Principal Service Manager
Delivery; Information and Technology Partners; Corporate; Brisbane City
Attached to Information Technology Partners (ITP), this position leads an ICT service management team that coordinates, prepares, and reviews the performance of ICT Service Level Agreements (SLA) with our partner agencies. We are looking for a person who knows ITIL and ITSM, has experience in reviewing and preparing SLAs or similar, and has strong facilitation skills and experience. ITP is business unit within Qld DPI that provides ICT services to seven state government agencies through a centralised business and corporate partnership model. Joining ITP means you will have the opportunity to make a difference to delivering innovative and effective information technology and information management services and solutions that manage and protect the food, fibre and other natural resources of Queensland. Join us and be a part of our dedicated ICT team.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO7 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/634582/25 |
| Closing date | 23-May-2025 |
| Job duration | |
| Contact person | Simon Carlyle |
| Contact details | Email: simon.carlyle@daf.qld.gov.au Access the National Relay Service |
As our Principal Service Manager, you will:
• Lead and manage a team of Service Managers to:
o implement and support IT service management best practices (such as ITIL) across ITP
o collaborate with internal stakeholders to prepare documentation
o support and review ITP systems and service delivery framework
o train and coach in IT service management best practices.
• Maintain a catalogue of services, service levels and agreements for all ITP services and provide service information to both internal and partnership stakeholders.
• Undertake service improvement projects and activities which contribute to Information Technology Partners delivering successful outcomes by monitoring internal and customer feedback, analysing trends and performing service reviews.
• Prepare and present submissions, reports, proposals, and briefings on issues related to IT services and performance, IT service management practices and IT service improvements.
• Foster and maintain constructive business relationships within ITP, partner agencies, suppliers and other business areas within the department.
• Identify opportunities, investigates, and implement operational efficiencies to improving the delivery of services.
• Foster and role-model a work environment that values performance, improvement, innovation and outcomes and knowledge sharing within ITP.
• Actively participate in a team environment and contribute to a positive workplace culture where ethical practices, workplace safety, equity, and diversity are valued and team members enjoy coming to work.
Applications to remain current for 12 months.
Job Ad Reference: QLD/634582/25
Closing Date: Friday, 23 May 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
