Two permanent Assessment Officer positions exist at Queensland Building and Construction Commission (QBCC)! In this role, you will investigate, assess, and determine claims under the Queensland Home Warranty Scheme (QHWS), ensuring homeowners get the protection they deserve. You'll also play a vital role in communicating and providing expert advice to both homeowners and Service Providers, guiding claims assessments, approvals, and the delivery of rectification works.

Job details

Work flexibly from either Brisbane or one of our regional centers; Cairns, Gold Coast, Mackay, Maryborough, Rockhampton, Toowoomba, Townsville, Sunshine Coast. *Based on office availability.

The successful candidate will also have the option to engage in a work from home arrangement that suits the Division under an approved Flexible Work Arrangement.

Key Outcomes and Accountabilities

• Ensure that the performance and effectiveness of QBCC's Claims Approval under the QHWS is continually improved by the assessment of claims for defective or incomplete building work;
• Assist the Senior Lead and Managers in monitoring, reviewing and reporting on the insurance scheme's performance.
• Investigate and assess insurance claims in accordance with relevant legislation, insurance policy conditions, guidelines and procedures to accurately determine claim entitlements and approve related claim payments to delegated level.
• Provide advice and opinions to the Senior Assessment Officers, Principal Resolution Officers and Senior Lead's in regard to claims under the QHWS.
• Representation of QBCC's position in relation to reviews of decisions before the QCAT.
• Undertake other general duties that contribute toward the ongoing improvement of Resolution Services claims management and foster a cohesive team environment.

Candidate Attributes

1.  Demonstrate a sound knowledge of the building and construction and insurance industries.
2.  Apply legislation, policies, and procedures in the context of claims under the QHWS.
3.  Demonstrate sound investigative, analytical problem solving and decision-making skills, including prioritising, planning, and organising an on-going caseload.
4.  Demonstrate sound skills in communicating, consulting, liaising and maintaining effective relationships with stakeholders, managers, staff and customers, including identifying customer needs, and providing customers with relevant information and quality customer service.

Please refer to the attached position description for further key outcomes, accountabilities and candidate attributes. 

How do I apply?

Before you submit your application please read the attached applicant information document noting in particular that QBCC is unable to employ anyone on a work or holiday a visa. 

Please submit:

• Your resume and include the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, it is preferable to include your current and previous supervisor.
• A cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role. This should not be a repeat of your resume but rather your opportunity to tell us how you meet the required competencies.

Referee Checks

It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/immediate past supervisor.

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 2025 - QBCC Information for Applicants (PDF, 986KB)
  
  
  Position Description AO4 Claims Assessment Officer Resolution Services (PDF, 584KB)