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Business Applications Officer
Support and Reform Services; Queensland Worker Screening Services; Harm Prevention and Regulation; Brisbane City
Business Applications Support Officer
Blue Card Services – Queensland Worker Screening Services
Are you passionate about supporting business-critical systems and ensuring smooth ICT operations? Join Blue Card Services as a Business Applications Support Officer and play a key role in maintaining and enhancing the digital backbone of Queensland’s worker screening services.
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About the Role
As a Business Applications Support Officer, you will provide essential system administration and operational support for Blue Card Services’ business and ICT applications. You’ll work closely with internal teams and external partners to ensure systems are reliable, efficient, and continuously improving.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO4 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/644372/25 |
| Closing date | 07-Jul-2025 |
| Job duration | |
| Contact person | Peter Monaghan |
| Contact details | Phone: 0732116836 Access the National Relay Service |
Key Responsibilities
• Administer and support business and ICT systems, including software installation and configuration.
• Perform routine administrative tasks and monitor system usage and performance.
• Provide responsive application and desktop support via ServiceNow, email, and in-person requests.
• Troubleshoot and resolve system errors, escalating complex issues as needed.
• Coordinate and document stakeholder meetings.
• Support the delivery of system enhancements and improvement projects.
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Technical Skills & Capabilities
• Identify and report on system anomalies, trends, and improvement opportunities.
• Use SQL reporting tools to monitor system performance and assist in report development.
• Liaise with ITS and external vendors to ensure service delivery.
• Participate in User Acceptance Testing (UAT) for new and updated systems.
• Demonstrate a proactive approach to learning and professional development.
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What We're Looking For
We're seeking a detail-oriented and tech-savvy individual with a strong service mindset. You'll thrive in a collaborative environment and be committed to continuous improvement and user support.
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Why Join Us?
• Be part of a purpose-driven organisation that safeguards Queensland communities.
• Work in a supportive and inclusive team environment.
• Access professional development and training opportunities.
• Enjoy flexible work arrangements and a healthy work-life balance.
Salary & Benefits
• Salary: $89,515 - $98,158 per annum (AO4 classification).
• Superannuation: Up to 12.75% employer contributions.
• Leave Entitlements: Generous annual, sick, and long service leave.
• Flexible Work Options: Including hybrid work arrangements and flexible hours.
• Professional Development: Access to training, mentoring, and career progression opportunities.
• Salary Packaging: Options available through approved providers
• Wellbeing Support: Access to employee assistance programs and wellness initiatives.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
