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Senior Customer Service Officer
CITEC; Digital Government; Queensland Government Customer & Digital Group; Brisbane
Are you an individual with strong customer focus who thrives on challenges and enjoys finding solutions?
We are looking for a Senior Customer Service Officer to join our Information Brokerage team within CITEC Integration and Enabling Technologies, who has strong service centre skills and a passion for working with customers.
If you want to work with the backing of a values-led team and a supportive leadership group, then you’re in luck!
You will enjoy a variety of benefits, including:
• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO4 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/644694/25 |
| Closing date | 08-Jul-2025 |
| Job duration | |
| Contact person | Leo Nguyen |
| Contact details | Phone: 0480 482 350 Access the National Relay Service |
Who We Are:
Data and Digital Government's focus is to grow a thriving digital economy in Queensland, and enable more responsive, simple, and effective services for all Queenslanders. They provide strategic and policy leadership for Queensland Government on digital, customer experience and service delivery matters. They also support agencies with design management, capability development, corporate shared services, and customer service channels. CITEC Integration and Enabling Technologies leads the design, procurement and management of key ICT assets and services including data centres, networks, compute and storage infrastructure and essential ancillary services for the Queensland Government.
The role of Senior Customer Service Officer is located within our Information Brokerage team under Integration and Enabling Technologies. Information Brokerage provides information services through electronic service delivery, delivering more than two million transactions annually. With over 500 different information searches servicing over 10,000 active clients.
Why your role matters:
As a Senior Customer Service Officer, you will work closely with the Customer Service Centre Manager to guide and support team members in delivering high quality customer service, prioritising workloads, handling escalations and complex customer issues as well as providing support as the subject matter expert for our products and services. You'll develop and implement efficient work practices, ensure service deliverables, and identify training needs to foster continuous learning.
This role requires an analytical and customer centric mindset, excellent stakeholder management skills, an ability to communicate effectively, and negotiate and influence accordingly. The work you do has a ripple effect far beyond your immediate role. When you join Data and Digital Government you become a part of a passionate and dedicated team, committed to making a positive impact on the lives of our citizens through digital innovation. Together, we are shaping a more connected, accessible, and inclusive Queensland for all.
Who you are:
This is a high-impact role for an experienced senior customer service officer with a focus on improving customer experience at every touch point.
You will demonstrate probity and professionalism through effective organisational,communication and interpersonal skills and uphold behaviours aligned to Data and Digital Government's values of Customers First, Ideas into Action, Unleash Potential,
Be Courageous and Empower People.
Our Benefits and Culture:
If you want to work with the backing of a values-led team and a supportive leadership group, committed to excellence in business partnering, then you're in luck!
Detailed information about the responsibilities and requirements of the role can be found in the Role Description attached to this advert. By joining CITEC Integration and Enabling Technologies, you will work within an agile, fast-paced, challenging, and supportive environment where every team member plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development.
Engage in a culture of collaboration, and be part of a forward-thinking, dynamic environment that values innovation and fosters belonging and equality. If you think you are well suited to this role, we invite you to APPLY NOW!!
Applications to remain current for 12 months.
Job Ad Reference: QLD/644694/25
Closing Date: Tuesday, 8 July 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
