Do you have experience in administration and is looking for a meaningful role? Join our Sunshine Coast and Central Regional Intake Service team as a Case Support Worker (Identified). This is a permanent full-time position based in the picturesque seaside town of Caloundra, offering the opportunity to make a real difference in the lives of children and families.

As a Case Support Worker, you will provide essential administrative support to Intake Officers, manage information, phone calls, and handle a variety of general administrative tasks. Intake is a critical starting point in the continuum of Child Safety, and our team plays a vital role in supporting the wellbeing of our community. If you have the skills, dedication, and passion to contribute to this important work, we encourage you to apply!

Job details

Targeted Vacancy

This position must be undertaken by an Aboriginal and/or Torres Strait Islander Person.

The Regional Intake Services are responsible for receiving, recording and assessment of child protection concerns received from notifiers, regarding harm, or risk of harm to a child, or the risk to an unborn child after birth, in accordance with legislation, policy and practice.

The role of the Case Support Worker in the Regional Intake Service is to provide efficient and effective administrative and client support services to assist in the delivery of intake and assessment services, including support for relevant assessment functions, in accordance with legislation and practice guidelines.

Tasks may include, but not limited to, supporting Intake staff with receiving and directing incoming phone calls and other correspondence, assisting with written and verbal requests for information, referrals to services, feedback to notifiers, data input, supporting the reporting and transfer of information, including to Courts.

The Case Support Worker's key responsibilities are to:

• Provide assistance to business unit staff to ensure service delivery is consistent with departmental policies and procedures and departmental objectives.
• Follow guidelines and implement processes in relation to records management, finance and other administrative and practice related policies and procedures. 
• Provide culturally appropriate support to children, families and stakeholders including referral, provision of information, advocacy and consultation.
• Consult and liaise with relevant stakeholders (including families, community members and Elders) and service providers to support implementing and maintaining appropriate casework to achieve positive outcomes for children and families.
• Participate effectively as a team member and work collaboratively in a multidisciplinary team.
• Maintain accessible and clear case records consistent with departmental requirements.
• Collate information and use, update and monitor relevant databases to support the key functions of the business unit.
• Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.

Applications to remain current for 12 months.

Job Ad Reference: QLD/645979/25

Closing Date: Tuesday, 15th July, 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 645979-25-Role Profile (Word, 799KB)