As a Team Leader (Payroll Services), you will lead a team of passionate Payroll professionals working in partnership with a range of business areas across the department. If you like variety and challenge, then this role is for you. You will be involved in delivering a range of Payroll services, including providing Payroll advice, working with staff to resolve issues, providing coaching, training and support to senior leaders and staff.

Job details

• Lead a functional team to deliver ‘best practice' human resource, payroll and establishment services to the department, ensuring high-quality service and compliance with legislative and regulatory standards.
• Develop and implement operational team procedures and performance measures to ensure accurate and timely payroll service delivery.
• Develop and manage team workflow delegation methods to optimise performance, monitor workflow volumes, maintain internal controls and ensure high standards of accuracy and efficiency.
• Analyse and interpret modern HR trends and developments to provide advice and feedback to management and business areas on potential new business initiatives.
• Encourage and cultivate an innovative, high-performance work culture by mentoring and motivating team members through professional development plans and skill enhancement programs to drive continuous improvement, personal growth and build a resilient and capable workforce.
• Provide specialised expert advice to senior management, stakeholders and customers on service delivery activities in accordance with legislation, standards, policies and directives, ensuring informed decision-making and demonstrated accountability.
• Foster collaborative relationships with team leaders and team members across the business to ensure cohesive operations and effective resource planning by sharing valuable information and constructive feedback.
• Develop and implement process improvement and optimisation plans that continuously review and measure process changes to achieve increased operational efficiency and team productivity.
• Identify and analyse sensitive issues and obstacles to develop creative solutions and prompt actions, ensuring uninterrupted workflow and the achievement of business objectives.

Applications to remain current for 12 months.

Job Ad Reference: QLD/647655/25

Closing Date: Tuesday, 22 July 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant guide (Word, 618KB)
  
  
  647655 25 Role Description v1.0 (Word, 300KB)