Former Customer Services Branch -TMR
This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position.

Are you customer focused and like to work independently? Do you like flexibility within your working hours?
An exciting opportunity is now available for a permanent parttime Senior Advisor to join the Northwest team at Julia Creek

Job details

About Your Opportunity 

You will be required to supervise workplace health and safety practices and demonstrate your ability to analyse complex issues and resolve problems.

As the Senior Advisor (Customer Service), you will:
• Supervise the operations of the Queensland Government Agency Program (QGAP) that delivers services across multiple channels, using appropriate consultative management techniques, to ensure optimum use of resources within a cohesive team environment. 
• Be the first point of contact for the escalation of customer concerns and complaints, through a variety of communication channels, in a professional and timely manner.
• Contribute to the development of operational and financial plans for the QGAP, ensuring compliance with established audit requirements. For example, but not limited to, through the development of operational workforce plans and the purchase of goods and services.
• Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes, and customer channel options.

In Return We Offer a Range of Benefits Which Include
We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.
• A competitive remuneration package including Employer Superannuation contributions up to 12.75%
• Five weeks annual leave and annual leave loading of 14%
• RRAIS - a range of incentives and benefits whilst working in remote Queensland
• Salary packaging arrangements
• Learning and development opportunities
• Access to study assistance programs
• Wellness Program
• Employee Assistance Program
• Work/life balance, variety and flexibility

Please refer to the role description and applicant guide for further information.

Former Customer Services Branch -TMR This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position. 

Applications to remain current for 12 months.             

Job Ad Reference: QLD/651777/25

Closing Date: Wednesday, 27 August 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 651777 25 Role Description (Word, 295KB)
  
  
  CDSB Applicant Guide (PDF, 2.25MB)