Are you passionate about delivering high-quality customer service and making a real impact in regulatory policy and licensing? Join the Queensland Building and Construction Commission (QBCC) as a Customer Service Officer – Licensing and play a key role in supporting our operational teams through expert policy services and legislation interpretation. Reporting to the Manager of Occupational Licensing, you’ll be the go-to person for licensing advice that helps keep Queensland’s building industry safe and compliant. We welcome both full-time and part-time applicants who are ready to bring their strong communication skills, attention to detail, and drive for excellence to a supportive and dynamic team environment. Apply now and help shape the future of licensing in Queensland!

Job details

Work flexibly from either Brisbane or one of our regional centres; Cairns, Gold Coast, Mackay, Maryborough, Rockhampton, Toowoomba, Townsville, Sunshine Coast *Based on office avalibility.

Key Outcomes and Accountabilities  

The aim of this role is to:

• Assess and process applications, renewals and restorations for licences under the plumbing and drainage act 2018 and pool safety inspectors under the building act, escalate complex applications to senior officers.
• Provide information on relevant occupational licensing legislative requirements including applications, renewals and maintenance.
• Ongoing maintenance of licensing systems and ensuring data is reflective of notified changes of licensees' particulars.
• Keep customers informed of relevant legislative requirements and policies in relation to licensing.
• Provide high-quality customer service and advice when responding to counter, written and telephone enquiries on all licensing matters.
• Undertake other administrative tasks as required.
• Provide exceptional customer service to all staff of the Commission and external customers.

Candidate Attributes

1. Recognises how own work contributes to the achievement of team, branch and QBCC goals.
2. Communicates through written or oral communication, clearly and concisely.
3. Ability to understand legislative requirements and provide advice.
4. Builds and sustains positive relationships with team members and customers.
   
   

How to Apply (via Smart Jobs only)

Please submit a current resume and a brief cover letter (maximum 2 pages) outlining why you are interested in this role and how your skills, knowledge and experience compliment the Candidate Attributes.

By providing the names and contact details of your referee/s on your resume, you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear.

Benefits at QBCC

• Generous 12.75% superannuation contribution with the option to salary sacrifice personal superannuation contributions
• Opportunities for career development, training and mentoring
• Friendly, collaborative and supportive workplace culture

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information for Applicants 2025 (PDF, 516KB)
  Information Package for Applicants
  
  QBCC AO3 Customer Service Officer Licensing - Position Description (PDF, 507KB)
  Role Description