QCAT is an independent tribunal established under the Queensland Civil and Administrative Tribunal Act 2009. QCAT plays an integral role in the Queensland justice system with a mandate to provide a quick and inexpensive avenue to resolve and determine disputes, applications, reviews and referrals in a wide range of jurisdictions.

As a Scheduling Officer, you will work within a team environment and be responsible for delivering high quality support services in planning and scheduling of hearings and mediations, doing so in a timely and accurate manner.

This continuous applicant pool is open for candidates interested in employment opportunities as a temporary Scheduling Officer to fill vacancies due to permanent staff on leave, higher duties or secondment.

Job details

• Undertake accurate and timely planning and scheduling of hearing rooms, QCAT judicial officers and tribunal decision-makers, interpreters, and parties across all QCAT jurisdictions using a computerised file management system.
• Provide frontline services to service users daily, over the phone, in person and/or in court. In doing so, you will keep stakeholders at the centre of service delivery and respond to their needs in a trauma-aware and compassionate manner, ensuring the prompt resolution of enquiries, requests, issues and complaints.
• Cultivate and nurture professional and collaborative relationships based on respectful and confidential engagement with key stakeholders including QCAT judicial officers and tribunal decision-makers, government agencies, self-represented litigants, and the public.
• Take ownership of developing skills, maintaining up-to-date knowledge of current practices and procedures, seeking feedback, and staying motivated when managing challenging tasks.
• Identify and take appropriate action in resolving scheduling issues with decision makers, QCAT and Magistrates Court registry staff in a timely and professional manner.
• Use, update and monitor relevant databases, digital tools, and files in line with departmental guidelines to ensure the integrity and accuracy of data.
• Make travel arrangements, provide information and support to decision makers and hearing support officers delivering tribunal services across Queensland.
• Provide general administrative support as directed by the Scheduling Manager.
• Participate in and complete QCAT initiatives, business improvements and activities to support the achievement of the QCAT business plan and strategy.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Continuous Applicant Pool closing Monday, 19th October 2026

Documents

Before applying for this vacancy please ensure you read the documents below.

• 665982-25-Applicant Information Guide (PDF, 243KB)
  
  
  665982-25-Role Profile (Word, 337KB)