The role of Manager is to lead and manage the Youth Justice Service Centre in the delivery of high quality youth justice services to clients and communities through the implementation of quality case management systems/practices/standards and service delivery framework, the delivery of restorative justice processes where required, the establishment of enduring productive partnerships with youth, families, court, Child Safety, the community, the public and non-government sectors, and the ongoing professional development and management of staff.

Job details

Mandatory requirements:

• Drivers' license: it is a mandatory requirement for the occupant of this position to hold an unrestricted "C" Class driver's licence. Officers are required to drive government vehicles as a part of their day-to-day work.
• This role is designated as Regulated employment as the position provides support services to children and young people and therefore will require a valid Blue Card to be linked with the organisation prior to starting. Please refer to the Blue Card Services website (http://www.bluecard.qld.gov.au/) for further information.
• While the position is based Mackay, travel within the region for site visits and to other regional/departmental offices may be required in this role. This may include overnight stays.
• Where possible, applicants are required to provide a referee who is an Aboriginal and/or Torres Strait Islander person who can attest to the applicant's background, knowledge, skills and experience as they relate to the cultural capabilities.

As Manager, you will specifically:

• Manage staff, physical and financial resources in accordance with relevant legislative provisions, strategic priorities, statutory delegations, departmental policies, procedures and contemporary best practice.
• Allocate, prioritise and perform tasks in accordance with departmental procedures and statutory, financial and administrative delegations.
• Provide leadership and management in the delivery of high-quality youth justice services including the development of appropriate service responses to meet the identified needs of clients including young people, families, the community and the public and non-government sectors.
• Participate as a member of the regional leadership team and contribute to strategic and operational planning, reviews and key decision-making.
• Actively participate in and, where appropriate, lead local area forums with government and non-government stakeholders, promoting a positive and accountable public image and the development of productive partnerships to support service delivery outcomes.
• Develop enduring service delivery partnerships to enhance cross-sectoral participation, training and development, and the delivery and co-ordination of local youth justice services.
• Foster a culture and philosophy of frontline service delivery, cooperation, teamwork, high quality people management, commitment to excellence and a professional ethic which ensures the Youth Justice Service Centre continues to meet the department's priorities.
• Provide proactive high-level support, advice and information to regional management in relation to youth justice service outcomes, development of service delivery and improvement strategies, staff training and support strategies and performance agreements.
• Provide ongoing recruitment, selection, professional development and culturally appropriate supervision and leadership to professional staff.
• Lead engagement with people from Aboriginal and/or Torres Strait Islander backgrounds as well as demonstrating an appreciation of cultural protocols and an awareness of the impacts of historical policies and practices to ensure culturally appropriate services. 
• Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.

Applications to remain current for 12 months.

Job Ad Reference: QLD/672143/25

Closing Date: Wednesday, 17th December 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 672143-25-Role Profile (Word, 821KB)
  
  
  672143-25-Applicant Information Guide (PDF, 179KB)