Are you customer focused and like to work as part of a supportve team?

An excting opportunity is now available for a Customer Service Advisor to join the Northwest team at Cloncurry.

Cloncurry is rural town in the Outback. It is situated 780kms west of Townsville. It is known as the Friendly Heart in the Great Northwest with rich mining, farming history & unique historical attractions. Living in the 'Curry' offers the opportunty to explore south to Birdsville (famous Birdsville races), north to Karumba (great fishing) and west to Mount Isa and the Northern Territory, plus many more local attractions not too far away, but great for camping weekends, rodeos and fishing. Cloncurry is host to the Cloncurry Stockman's Challenge, which is regarded as one of the greatest horse events in Australia. This region has so much to Offer and you will not be disappointed.

Job details

As the Customer Service Advisor, you will:
• Deliver government services including licensing, registration and Other products,  through a variety of communication channels to enable customers to complete their  requests in an efficient and effective manner.
• Develop and maintain comprehensive knowledge of procedures, processes and  required services to be able to perform service interactions across various customer channels.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example, collect and  remit monies associated with transactions, reconcile banking and daily remittances for staff.
• Assess customer needs and provide appropriate information and direction to appropriate service channels, including referring customers to other service specialist and locations, where appropriate.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and  assisting to meet team objectives.

IN RETURN WE OFFER A RANGE OF BENEFITS WHICH INCLUDE:
We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.

• A competitive remuneration package including Employer Superannuation  contributions up to 12.75%
• Five weeks annual leave and annual leave loading.
• Salary packaging arrangements.
• Leaming and development opportunities.
• Access to study assistance programs.
• Wellness Program.
• Employee Assistance Program.
• Work/life balance, variety and flexibility.

For further information please refer to the role description and applicant guide.

Applications to remain current for 12 months.

Job Ad Reference: QLD/674248/25

Closing date: Monday, 02 February 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

lease ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CDSB Applicant Guide (PDF, 2.25MB)
  
  
  674248 25 Role Description v1 (Word, 5.42MB)