We are seeking an experienced and proactive operations professional to support the effective delivery of services within our Regional Service Centre (RSC). This role plays a pivotal part in ensuring high‑quality customer outcomes, providing technical and operational leadership, and acting as the final escalation point before the Regional Service Centre Manager (RSCM).

Job details

As the Regional Service Centre Operations Lead, you will manage complex case files, guide frontline service delivery, and contribute to continuous improvement across the region. Your ability to navigate sensitive matters, support your team, and uphold organisational values will be central to your success.

You will deliver direct operational and technical support to the Regional Service Centre and provide exceptional customer service to consumers, stakeholders and industry groups.

We are looking for someone who brings:

1. Strong industry knowledge — substantial understanding of the building and construction sector, including contemporary standards, practices, legislation, and codes.
2. Operational leadership capability — demonstrated experience guiding teams, managing resources, and achieving high‑quality performance outcomes.
3. Exceptional communication and interpersonal skills — proven ability in negotiation, mediation, and building strategic, collaborative relationships.
4. High‑level analytical and advisory skills — ability to formulate and deliver well‑considered responses to complex or sensitive issues, including those with political context, and provide senior‑level advice.

Why Join Us?

This is an opportunity to make a meaningful impact in the building and construction industry while supporting a high‑performing regional team. You'll work in a dynamic environment where your expertise, leadership, and problem‑solving skills will directly contribute to improved outcomes for customers and industry stakeholders.

How to apply

Ensure you read the attached position description and candidate information pack,  then submit your resume and a written statement (maximum 2 pages) outlining how you have demonstrated the capabilities specified in the Candidate Attribute section of the position description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical or similar vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information for Applicants - May 2025 (PDF, 1.06MB)
  Application Kit
  
  PD - AO6 Operations Team Leader (PDF, 768KB)
  Role Description