Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Frontline Services, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will provide support in the areas of administration, human resources, finance and records management within the Housing Service Centre.

Job details

What you will be doing:

• Provide general administrative support and develop and maintain administrative procedures and systems to assist Housing Service Centre to function effectively.
• Implement and administer departmental information systems, including those relating to financial, human resource management, correspondence, records management and plant and equipment.
• Undertake administrative functions associated with personnel matters and provide comprehensive, accurate human resource information as required.
• Provide high quality support using a range of software packages and databases to maintain and improve administration processes.
• Organise and coordinate functions, meetings and training activities by planning itineraries, venues, catering, travel bookings and accommodation.
• Liaise, consult, and maintain effective relationships with team members, internal and external customers and other stakeholders.
• Contribute to the continuous improvement of administrative support services to deliver a timely and quality service.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

What we are looking for

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland Framework to understand the expectations for this role.

The skills you will need include being able to:

• Demonstrate flexibility to changing expectations by proactively adapting own approach to reflect new requirements.
• Manage priorities, meet tight deadlines, and apply attention to detail to deliver consistent quality service with minimal supervision.
• Demonstrate clear and concise written and verbal communication and you work collaboratively with others in a team environment.
• Demonstrate strong skills, knowledge and expertise in providing administrative support.
• Act professionally at all times and adopt a principled approach by adhering to public service values including the Code of Conduct, taking responsibility for accurate completion of work.

Mandatory Requirement

Nil

Applications to remain current for 12 months.

Job Ad Reference: QLD/675896/26
Closing Date: Wednesday, 4 February 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guideHPWNov2024 (PDF, 248KB)
  
  
  675896 26 Role Description V2 (PDF, 246KB)