The Manager, Online Services is responsible for setting and owning the strategic direction, governance and performance of the Department of Justice’s (DoJ) online services function, operating within broad whole-of-government policy frameworks.

The Online Services team:
• manages the DoJ internet and intranet sites, including sections of the Queensland Government website
• provides technical and publishing support, training and specialist online services, best practice advice and website redesign
• conducts business analysis, content production, design and placement, and online brand management
• manages contracts and technical administration for the content management system and related products.

Job details

Manager, Online Services

The Manager, Online Services is responsible for setting and owning the strategic direction, governance and performance of the Department of Justice's (DoJ) online services function, operating within broad whole-of-government policy frameworks.

The Online Services team:

• manages the DoJ internet and intranet sites, including sections of the Queensland Government website
• provides technical and publishing support, training and specialist online services, best practice advice and website redesign
• conducts business analysis, content production, design and placement, and online brand management
• manages contracts and technical administration for the content management system and related products.

Your key responsibilities

• Lead, mentor and grow a team of online communications professionals to develop and deliver innovative online strategies.
• Provide authoritative advice about the operation and maintenance of departmental websites and intranets, including editorial and technical oversight.
• Establish, implement and review frameworks, systems and processes to ensure the efficient and effective operation of online communication channels, including developing, analysing, and implementing best practices in usability and accessibility.
• Provide authoritative strategic advice to senior executives across the department and justice portfolio.
• Exercise substantial independent judgement in determining functional priorities, allocating resources, workforce planning managing risk and implementing long-term online governance and service delivery strategies.
• Manage the external vendor contract that supports the department's enterprise content management system, Squiz Matrix.
• Represent the department in whole-of-government digital, web governance and accessibility forums, influencing cross-agency online policy and standards.
• Foster and maintain close relationships with account managers and key stakeholders, to enable a robust planning process to develop work plans according to departmental priorities, and mitigate risks associated with unexpected and unplanned work arising.
• Build and maintain in-depth knowledge of each of the account management areas, including their objectives, projects, opportunities and challenges, and take a lead role in identifying where online support is required and represents the most value.

Technical skills, abilities and cultural capability

• Proven ability to provide effective leadership in planning, developing, implementing and evaluating a dynamic online environment, ensuring all output is aligned to strategic priorities.
• Excellent communication and interpersonal skills, with a demonstrated ability to work in partnership and build influential and productive relationships across organisational and sector boundaries, particularly in a time of crisis.
• Excellent analytical and problem-solving skills, particularly in an online services and/or project management context, in a high-pressure environment.
• Demonstrated leadership and people management skills within a communications or online environment, including the ability to effectively coach and mentor staff.
• Demonstrated ability to collaborate and contribute to the positive culture of a team with a track record of maintaining a customer service mentality and supporting all colleagues to succeed.

Leadership stream — we lead ourselves or we lead others

We are all leaders in the Queensland public sector, across all roles and classification levels. We apply the Leadership Competencies for Queensland (LCQ) framework to outline the expected behaviours and competencies in the workplace for all roles

Applications to remain current for 12 months.

Job Ad Reference: QLD/682370/26

Closing Date: Friday, 27th March 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 682370 26 - Applicant Information Package (PDF, 441KB)
  
  
  682370 26 - Role Description (Word, 150KB)