Looking to lead a high impact team at the centre of fair, transparent decision making? As Manager Internal Review Unit, you will lead the delivery of independent, high quality internal reviews of complex administrative decisions, ensuring accountability, consistency and timeliness. The role requires strong leadership to manage risk based decision-making, build team capability, support staff wellbeing and continuously improve decision making and review practices. Innovative, critical thinkers with keen emotional intelligence welcome.

Job details

About QBCC 

The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries. 

This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale.  

Central to this journey is a commitment to people. The QBCC is shaping a workforce that is inclusive, high performing and future ready. By fostering equity, diversity and wellbeing, and by creating safe and supportive workplaces, the Commission is ensuring its people can thrive while delivering outcomes that matter for industry and the community. 

About the role 

This position is based in Brisbane CBD and flexible work arrangements can be considered upon application, including working remotely at a regional QBCC office (subject to availability).

As Manager of the Internal Review Unit, you will oversee independent reviews of complex administrative decisions, ensuring accountability, quality and continuous improvement across the Commission. You will lead a high‑volume, high‑impact team delivering quality, defensible reviews within strict legislative timeframes. This role suits a strategic, organised leader who thrives in complex and fast‑paced environments; someone who can bring clarity and structure through thoughtful planning of team development, targeted training, improved systems and procedures and long‑term resourcing. You'll oversee case allocation using a risk‑based approach, actively question advice, legislation and processes to lift decision quality and support staff to confidently make, approve and review administrative decisions. You will actively support and promote staff wellbeing and capability, balancing workloads and prioritising effectively, while shaping a resilient, skilled team that delivers consistent, fair and timely outcomes.

Please refer to the Position Description for the Key Outcomes and Accountabilities and Candidate Attributes for this role. 

About You 

To succeed in this role, you will bring strong investigative skills and sound critical thinking to make fair, defensible, risk‑based administrative decisions. You are self‑aware, emotionally intelligent and confident operating with a high level of autonomy, able to navigate strong personalities and sensitive environments with professionalism. A capable people leader, you can upskill and support staff, manage complex workloads and prioritise effectively in a deadline‑driven setting. You will also demonstrate excellent stakeholder management skills and the ability to manage escalations involving complex or difficult customer complaints while maintaining focus on quality outcomes and organisational risk.

Government experience or a legal background will be highly regarded. 

How to Apply  

If you are interested in this opportunity, please submit your current resume and a capability statement (maximum two pages) detailing examples of how your skills, knowledge and experience address the Candidate Attributes outlined in the Position Description. 

Why Join QBCC? 

At QBCC, you'll be part of a purpose driven organisation where your work matters. You will work with dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.    

If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information for Applicants - May 2025 (PDF, 1.06MB)
  Information Package for Applicants
  
  AO8 Manager Internal Review Unit PN 1905 - PD - April 2026 (PDF, 805KB)
  Role Description