Make a real impact on Queensland’s building industry as a Compliance Investigations Officer with the QBCC. In this dynamic role you will conduct complex investigations, from job site inspections to preparing evidence for tribunals and courts, holding non-compliant individuals to account. You will combine sharp investigative skills with proactive compliance work, industry engagement and expert regulatory advice. If you have investigative experience in law enforcement and/or regulatory environments and are keen to make a difference, we would love to hear from you!

Job details

About QBCC

The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries.

This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale.

Central to this journey is a commitment to people. The QBCC is shaping a workforce that is inclusive, high performing and future ready. By fostering equity, diversity and wellbeing, and by creating safe and supportive workplaces, the Commission is ensuring its people can thrive while delivering outcomes that matter for industry and the community.

About the role

As a Compliance Investigations Officer you will play a key role in ensuring compliance with legislation administered and regulated by the QBCC. You will conduct detailed investigations into alleged breaches by licence holders and other individuals, through job site operations and field investigations. You will develop investigation plans, manage a high‑volume caseload, apply best‑practice investigative techniques and compile high‑quality briefs of evidence for disciplinary, civil, or criminal proceedings. You will also deliver proactive compliance activities such as site audits, desktop audits, and surveillance, and represent the QBCC in tribunals, courts and educational and promotional forums.

You will provide advice and support to QBCC staff, consumers, contractors, and industry stakeholders on building industry regulations, while liaising with external organisations and industry bodies. A strong customer service focus is essential, including delivering face‑to‑face service at the Townsville Regional Office front counter and supporting broader Regional Service Centre operations. You will contribute to continuous improvement initiatives, deliver exceptional service to internal and external stakeholders and support the QBCC's commitment to effective regulation and community confidence in the building industry.

This position is based in Townsville, and upon completion of training, the successful candidate will have the option to work from home for up to two days per week under an approved Flexible Work Arrangement.

Please refer to the Position Description for a full list of Key Outcomes and Accountabilities as well as the Candidate Attributes associated with this position.

About you

Mandatory qualifications and experience:

• A minimum of two years' investigative experience within law enforcement or regulatory environments, including experience giving evidence in Court as an investigator
• A recognised investigation qualification, such as Certificate IV in Government Investigations or higher

The ideal candidate also brings:

• excellent customer service skills
• excellent communication skills (written/verbal)
• effective time management skills
• excellent attention to detail

Why Join QBCC?

At QBCC, you'll be part of a purpose driven organisation where your work matters. You will work with dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.  

If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you.

How to Apply

Please submit your current resume and a capability statement (maximum two pages) outlining how your skills, knowledge and experience compliment the Candidate Attributes outlined in the Position Description.

Referee checks

It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.  

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• PD - AO5 Compliance Investigations Officer Townsville (PDF, 727KB)
  Role Description
  
  QBCC Information for Applicants - May 2025 (PDF, 1.06MB)
  Information Package for Applicants