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ICT Service Centre Officer
Digital Engineering; Digital Customer (Smart Service Queensland); Customer Small and Family Business; Brisbane
The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO3 |
| Workplace Location | Brisbane - North,Brisbane - South |
| Job ad reference | QLD/689770/26 |
| Closing date | 05-Jun-2026 |
| Job duration | 12 months with possible extension |
| Contact person | Chrisanthy Varitimos |
| Contact details | Phone: 07 3022 6539 Access the National Relay Service |
As the ICT Service Centre Officer you will:
• Provide first and second level service desk ICT support to end users, including resolving high volume general incidents and service requests.
• Undertake the initial incident diagnosis in order to either resolve the incident, to redirect incidents to management or to the appropriate technical support teams.
• Provide on-site technical support at SSQ's Brisbane CBD, Zillmere (DCC) and Mt Gravatt sites, as well as any new sites that may be established.
• Provide timely support to clients by conducting thorough investigations and diagnosis of incidents, analysing recurring incidents and informing management for resolution.
• Contribute to the development and communication of standard operating procedures and work instructions including continuous service delivery improvements for clients and stakeholders.
• Contribute to, supporting and participating in Disaster and Virtual Response teams and the Business Continuity Management Team when required, for SSQ, to maintain operational requirements and continuous service delivery.
• Maintain quality business relationships with clients, co-location business partners, other SSQ business areas, vendors and other stakeholders.
• Ensure Workplace Health and Safety awareness to maintain a safe and operationally effective work environment.
• Periodic 24 x 7 on call availability is a requirement of this position.
Applications to remain current for 12 months.
Job Ad Reference: QLD/689770/26
Closing Date: Friday, 5 June 2026
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
