Join our Housing and Homelessness Services team as a Senior Customer Service Officer (AO4). In this permanent, flexible full-time role based in Brisbane, you'll provide expert advice and leadership to support debt management, home purchase assistance and property services. Your work directly contributes to delivering housing solutions and empowering diverse communities across Queensland. If you're a strong communicator with a passion for helping others and a knack for problem-solving, we want to hear from you! Apply now to be part of something bigger.

Job details

Imagine coming to work each day knowing that what you do helps someone find a place to call home. As a Senior Customer Service Officer (AO4) with Housing and Homelessness Services, you'll play a key role in delivering practical solutions for Queenslanders.

This permanent, flexible full-time role is based in Brisbane and provides an exciting opportunity to lead and support teams delivering home purchase assistance, debt management and property services. Your work will directly empower individuals and families, helping us deliver on our mission to provide safe, sustainable and affordable housing solutions for Queensland's diverse communities.

What you'll do:
• Lead and support Debt and Property Management staff to deliver services with integrity and commitment.
• Provide clear, timely, and expert advice to management, staff, and customers.
• Assist in preparing accurate correspondence, reports and submissions to meet departmental standards.
• Guide customers through processes related to loan applications, debt repayment and arrears management.
• Resolve enquiries efficiently, using innovation and planning to achieve results.
• Drive continuous improvement in systems and processes to enhance productivity.
• Champion workplace safety and ensure compliance with health and safety policies.

What you'll bring:
• A strong customer-focus with the ability to understand diverse perspectives and needs.
• The ability to balance competing demands and handle uncertainty with confidence.
• A collaborative approach, acting as a mentor, coach and role model for your colleagues.
• Excellent written and verbal communication skills, underpinned by active listening.
• A commitment to professional, ethical and culturally sensitive behaviour in all interactions.

Why join us?
At Housing and Homelessness Services, every day is an opportunity to make a meaningful impact. Whether it's supporting someone to purchase their first home, managing debt recovery, or leading property management efforts, your work will directly contribute to improving lives. You'll be part of a supportive team that values professionalism, innovation and collaboration.

If you're ready to take on a role where your skills and passion for helping others align, we'd love to hear from you. Take the next step in your career and join a team dedicated to building better futures.

How to apply:
• Submit your current resume and a cover letter (no more than 2 pages) outlining your skills and experience relevant to the role.
• Find out more about what we offer our employees, as well as details about the recruitment process, in the Role Description & Applicant Guide.

Take the first step toward a rewarding career where you can make a real difference every single day. Apply now!

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 646KB)
  
  
  691467 26 Role Description v1 (PDF, 242KB)