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Manager


Child and Family; Region – North Queensland; Service Delivery – Child and Family; Townsville

The Manager (Placement Services) leads and manages Placement Services and Finding Kin teams in the delivery of high-quality placement services to children and young people and oversight of Regulation of Care in accordance with legislation and practice guidelines.

This role includes overseeing the process of finding kinship carers for children and young people with a strong focus on culturally appropriate care arrangements, regulation of care and placement services related tasks and oversight and establishing enduring productive partnerships with carers, the community, the public and non-government sectors, along with the ongoing professional development and management of staff.

You are also responsible for managing the financial, physical, and human resources within the Unit.

Job details

Position status Permanent
Position type Full-time
Occupational group Community Care
Classification AO8
Workplace Location Townsville region
Job ad reference QLD/696386/26
Closing date 13-Aug-2026
Job duration
Contact person Dimitra Fotinos
Contact details Phone: 4796 6521
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As a Manager you will:

  • Manage staff, physical and financial resources of the team in accordance with the department's service delivery framework including relevant legislation, strategic objectives, policies and contemporary best practice standards.
  • Allocate, prioritise and perform work tasks in accordance with departmental procedures and statutory, financial and administrative delegations.
  • Provide leadership and management in a style that is consistent with the Framework for Practice in the delivery of high-quality child protection services including the development of appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community and the public and non-government sectors.
  • Actively participate in and, where appropriate, lead local area forums with government and non-government stakeholders, promoting a positive and accountable public image and the development of collaborative partnerships to support quality service delivery outcomes.
  • Develop and implement a range of high-quality placement options, in consultation with departmental staff and key stakeholders, to meet the placement needs of children in out-of-home care.
  • Develop genuine and enduring service delivery partnerships to enhance cross-sector participation, and support staff attendance at training and development activities and the delivery and coordination of local child protection services.
  • Foster a culture of appreciative inquiry and philosophy of frontline service delivery that is congruent with the values of the Framework for Practice and focusses on outcomes for children and families that meet their needs for safety, belonging and wellbeing whilst in out of home care.
  • Provide proactive high-level support, advice and information to regional management in relation to child protection service outcomes, development of service delivery and improvement strategies, staff training and support strategies and performance agreements.  
  • Engage regularly with the local community to request feedback about the service delivery the community receives and is part of delivering, congruent with the principles of the practice framework. 
  • Assist with leading the development of systems and processes related to the implementation of the new child protection practice framework and monitor and evaluate performance to ensure service delivery in the region is consistent with the requirements of the new practice framework.

Applications to remain current for 12 months.

Job Ad Reference:  QLD/696386/26

Closing Date:  Thursday, 13th August 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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