Looking for flexibility and casual work that fits your lifestyle?
Join our team as a Casual Customer Service Advisor and be the friendly, knowledgeable first point of contact for customers accessing essential government services.

This role offers variety, customer interaction and the opportunity to develop valuable public sector customer service skills in a supportive team environment.

You'll assist customers across multiple channels, helping them resolve enquiries, access services and navigate processes with confidence.

If you enjoy helping people, working with a great team and delivering exceptional customer service, we'd love to hear from you.

Apply now and make a difference in your community!

Job details

As a Customer Service Advisor, you'll play an important role in delivering high quality, accessible services to the Queensland community. Every day is different and your work will directly support customers to access essential government products and services. 

What you'll do:

• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions in a face-to-face environment.  
• Deliver government services including licensing, registration, and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
• Promote, encourage, and support customers' usage of self-service and referral  to other services, to support customers efficiently.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products. 

Why this role? 

This is a great opportunity to build your customer service capability within the public sector, gain exposure to a range of government services, and work in a team that values professionalism, collaboration and continuous improvement. 

Applications to remain current for 12 months.

Job Ad Reference: QLD/698911/26

Closing Date: Monday, 07 September 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Multiple casual AO3 opportunities available.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CDSB Applicant Guide (PDF, 409KB)
  
  
  698911 26 Role Description v1 (Word, 5.39MB)