Job details

Key Details:

• This position is Permanent Full Time from Monday 12^th October 2026.
• Be advised that due to the size of the office and requirement to be available for clients between the hours of 8:30am and 4:30pm, there will be limited opportunities to work flexible hours.

The successful candidate will play an integral role in the following:

• Manage administrative activities associated with a case file including opening, closing and archiving files; transcribing interviews; data entry and searches.
• Help the lawyer prepare for matters including preparing correspondence, keeping detailed file notes, gathering personal information from clients.
• Act as the first point of contact at the counter and manage all incoming calls including providing legal information and referral advice.
• Help lawyers prioritise daily tasks and maintain appointments and calendars including scheduling appointments with clients, interpreters, experts and other relevant stakeholders. Also make bookings for rooms, videoconferences.
• Ensure appropriate grants of aid are allocated to files, process requests for grants or extensions of aid using e-lodge, pay accounts and generate cheques.
• Help with administrative activities including providing a secretariat function, preparing spreadsheets, maintaining equipment and supplies, mail, records management and other activities as directed.

About You:

• You have administrative experience and can use information technology systems (eg. Microsoft Office) and learn organisation specific programs.
• You can work independently, demonstrate flexibility and reschedule or reorganise work to reflect changes in priority.
• You can communicate effectively with stakeholders including clients with complex needs, you remain calm and positive in difficult situations and provide courteous, prompt and professional services.

What we offer you

• Generous salary packaging
• 36.25 hrs per week (full time hours)
• 12.75% employer super contributions
• Flexible working hours
• Study leave for approved work-related courses.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 Administration Officer - Inala Position Description (PDF, 234KB)
  Role Description
  
  LAQ_00349 Applicant information kit FA (PDF, 3.13MB)
  Application Kit