Your role within Policy, Performance and First Nations will support the department to develop and implement housing and homelessness strategies and policies to support service delivery and drive housing and homelessness reform to deliver outcomes for First Nations peoples and communities. You will provide a broad range of services and advice to customers with complex support needs, advocates and other stakeholders. As part of a team you will provide high quality, person-centred assistance to diverse customers experiencing complex and challenging housing, and whole of life issues.

Regular travel and field work in remote communities is a requirement of the role. The department does not provide long term accommodation for this role. When travelling on behalf of the department, accommodation will be provided. The person best suited for the role must be able to travel frequently.

Job details

TARGETED VACANCY - 
Identified position. This position is designated as Identified. Under section 25 of the Anti-Discrimination Act 1991 (QLD), it is a genuine occupational requirement for the incumbent to be an Aboriginal and/or Torres Strait Islander person. An Aboriginal and/or Torres Strait Islander person is one who:
 Identifies as an Aboriginal and/or Torres Strait Islander person and either
- Is of Aboriginal and/or Torres Strait Islander descent; or
- Is accepted as an Aboriginal and/or Torres Strait Islander by the Aboriginal and/or Torres Strait Islander community in which he or she lives.

What you will be doing:
• Communicate effectively and sensitively with First Nations peoples, including Aboriginal and Torres Strait Islander Councils, to foster collaborative relationships with the community.
• Conduct comprehensive, person-centred customer interviews around housing need. Assess social housing applications, quality assuring assessments and conducting regular reviews of applications.
• Monitor and follow-up arrears, rent payments and action sundry debts as required.
• Conduct home visits and investigate and facilitate the resolution of tenancy issues, complaints and maintenance issues, escalating appropriately to Senior Housing Officer.
• Maintain accurate and timely customer and property records and files ensuring departmental compliance. Enter a high volume of data and process documents utilising a number of IT systems.
• Support and maintain a workplace safety culture by ensuring that Workplace Health and Safety policies and procedures are adhered to.

What we are looking for
We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The skills you will need include being able to:
• Demonstrate an understanding of historical and contemporary issues impacting First Nations peoples and an understanding of cultural and community protocols.
• Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.
• Prioritise tasks and projects efficiently, in line with team commitments.
• Manage customer needs, perspectives and expectations with empathy and measured responses.
• Accept decision making responsibility and demonstrate judgement about when to escalate issues.
• Demonstrate respect and appreciation for legislation and policy frameworks by consistently operating to key standards.
• Maintain accurate and timely customer records, documents and files ensuring departmental compliance.

Mandatory Requirement
• Class C Driver's License
• Applicants must identify as an Aboriginal and/or Torres Strait Islander person.

Please indicate your location preference for this role in your application, noting it can be filled from Cairns, Thursday Island or Cooktown. Refer to Further Information in the role profile regarding accommodation and travel requirements for these locations.

Applications to remain current for 12 months. 

Job Ad Reference: QLD/699295/26
Closing Date: Friday, 11 September 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 5. Applicant Guide (PDF, 646KB)
  
  
  699295 26 - Role Profile (PDF, 233KB)