Join the Department of Transport and Main Roads (TMR) as a Senior Operations Officer (AO5) based in Mackay. In this full-time, temporary role (19 October 2026 – 25 June 2027, with possible extension), you will supervise a small team and work with stakeholders to deliver passenger and school transport services. Some of your responsibilities will include: Supervising a small team and liaising with a range of stakeholders to enable the delivery of passenger and school transport products, systems, and services, Delivering frontline customer service including managing complaints and providing advice to customers and stakeholders on legislation, policy, and operational delivery, Managing the delivery of the School Transport Assistance Scheme at a local level and contribute to the regulation of the passenger transport industry and Monitoring office and data systems to ensure accountability.

Job details

Join the Department of Transport and Main Roads (TMR) as a Senior Operations Officer (AO5) based in Mackay. In this full-time, temporary role (19 October 2026 -25 June 2027, with possible extension), you will supervise a small team and work with stakeholders to deliver passenger and school transport services.

Some of your responsibilities will include:
• Supervising a small team and liaising with a range of stakeholders to enable the delivery of passenger and school transport products, systems, and services.
• Delivering frontline customer service including managing complaints and providing advice to customers and stakeholders on legislation, policy, and operational delivery.
• Managing the delivery of the School Transport Assistance Scheme at a local level and contribute to the regulation of the passenger transport industry.
• Monitoring office and data systems to ensure accountability and sound governance while supporting the team to work within legislative frameworks.
• Building and maintaining effective working relationships with industry and stakeholders including proactively contacting service partners in relation to the management and reporting of natural disasters and other emergency situations.
• Monitoring performance under service contracts with particular emphasis on compliance and operational delivery.

Applicants are required to follow the application instructions outlined in the role description under How to Apply, including submission of a CV and responses to the selection questions

Applications to remain current for 12 months.             

Job Ad Reference: QLD/699418/26

Closing Date: Thursday, 10 September 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 322KB)
  
  
  699418 26 Role Description (Word, 575KB)