Join the team as a Senior Business Support Officer in Rockhampton. Lead and support customer service operations, coordinate business support functions, oversee resources and local processes and supervise a small team delivering services to internal and external customers.

Our Land division are the stewards for 60% of the land in Queensland and we deliver a variety of land and property services across Queensland, including land and asset valuations; state land administration and on ground management surveying services; native title claims and compensation; Indigenous land services; vegetation management; place names; and government land acquisitions. LANDS #deliveringforqueensland!

Job details

As a Senior Business Support Officer, you will lead the delivery of professional business support services within the Rockhampton Business Centre. Working within Customer Services, Priority Initiatives and Customer Connect, you will supervise a small team, coordinate operational support activities and contribute to continuous improvement initiatives that support customer-focused service delivery.

Your day will involve leading customer service operations, coordinating staff rostering and development, implementing local processes, managing business registers and reports, overseeing assets, fleet and accommodation resources, supporting procurement activities and ensuring services are delivered in line with departmental standards. You will also provide guidance to staff and maintain effective relationships with internal and external customers.

Success in this role comes from strong communication skills, sound judgement, the ability to manage competing priorities and a commitment to leading people and delivering quality outcomes. You will build capability in your team while maintaining effective business operations and customer service excellence.

To apply:
To apply for this role, you will need to submit the following documents.
• A copy of your current resume (2-3 pages recommended), detailing your previous work, voluntary or relevant experience, and the contact details for two referees who have personally observed you displaying the key duties, responsibilities and capabilities of this role.
• A brief cover letter (1-2 pages) introducing yourself to the panel and showcasing how your ‘About you' skills and capabilities will enable you to make a valuable contribution to the department.
• Send your application via Smart Jobs and Careers.

Why work for us?
The Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development (NRMMRRD) plays a critical role in supporting Queenslanders across the state—from Cairns to Mount Isa to Warwick - by delivering strong regional outcomes, fostering local economies, and strengthening government-community partnerships. As stewards of over 60% of Queensland's land and key supporters of industries such as mining and manufacturing, our reach and impact are vast.

We are committed to putting our people first - empowering staff, celebrating success and encouraging innovation. Our workplace is mobile, flexible, inclusive and respectful and we are focused on growing united, capable leaders. For more information, visit here.

We offer:
• Competitive superannuation and salary sacrificing options.
• Flexible working options supporting work-life balance.
• Generous leave provisions across the Queensland public sector.
• Professional career development and training opportunities.
• Relocation assistance and provisions.
• The chance to help #deliverforqld and be part of Queensland's long-term prosperity To learn more about the benefits of working with the Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development, visit here.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 700398 26 Role Description v1 (Word, 3.12MB)