Would you like to be part of a dynamic team that is committed to maintaining a fair and efficient workers’ compensation scheme that balances the needs of workers and employers?

The Office of Industrial Relations (OIR) plays a vital role in ensuring healthy, safe, and fair workplaces across Queensland. We deliver contemporary regulatory services that protect workers and support industry, making a real difference every day.

We’re seeking a Senior Review Officer to join our Review and Appeals Unit within the Workers’ Compensation Regulatory Services directorate. In this role, you will manage reviews of decisions made by workers’ compensation insurers and internal reviews of work health and electrical safety matters.

Job details

Make an impact in improving fairness and safety for Queensland workers!

The Review Unit manages administrative reviews of decisions made by workers' compensation insurers determining workers' entitlements to compensation and matters affecting employers' insurance policies and premium. The Review Unit also manages work, health and safety, electrical safety, workers' compensation and labour hire licensing internal reviews, undertaking a determination regarding the validity of prohibition and improvement notices issued by Inspectors, compliance notices issued by Authorised Persons and decisions affecting labour hire licences.

Why Join Us?

• Make a tangible impact in supporting fair outcomes for Queenslanders.
• Work with a supportive team committed to inclusion, safety, and wellbeing.
• Access flexible work arrangements and employee assistance programs.

What You'll Do

As a Senior Review Officer, Review Unit, you will work autonomously to conduct timely, fair and well-governed independent reviews of decisions by insurers on workers' compensation claims and policies, primarily for complex cases. You will also conduct timely, fair and well-governed internal reviews of work health safety, electrical safety and labour hire licensing decisions made by officers exercising compliance and licensing powers. These will be done based on relevant legislation, including but not limited to the:

• Workers' Compensation and Rehabilitation Act 2003;
• Work, Health and Safety Act 2011;
• Electrical Safety Act 2002; and
• Labour Hire Licensing Act 2017.

What We're Looking For

• Experience in case management, dispute resolution, or review processes within insurance, workers' compensation, or related sectors.
• Strong knowledge of legislation and the ability to interpret and apply case law (or the ability to learn quickly).
• Excellent written and verbal communication skills, with an ability to manage sensitive conversations.
• Highly organised, adaptable, and resilient under time pressures.
• Experience handling psychological injury claims is highly regarded.

How to Apply

Submit your application via SmartJobs including:

• Your resume and
• your responses to four (4) questions below to help us get to know you and your motivation for applying for this role: (please remember the STAR method and to step us through the situation, task, action taken and the end result)

Question 1. Motivation for Applying

What interests you about the role of Senior Review Officer with the Office of Industrial Relations, and how does it align with your career goals and your work experience to date?

Question 2. Legislative Knowledge & Analytical Skills

Describe a time when you had to interpret and apply legislation or complex guidelines to make a decision. What was the situation, what steps did you take, and what was the outcome?

Question 3. Communication & Stakeholder Engagement

This role requires clear and empathetic communication with diverse stakeholders on sensitive issues. Can you provide an example where you successfully managed a challenging conversation or situation, and explain the approach you took?

Question 4. Prioritising & Managing Timeframes

Describe a time when you had to deliver an outcome on time while managing competing priorities. What was the situation, what was your approach, and how did you work flexibly to complete your tasks?

Health, safety and wellbeing

Before applying, you should carefully consider your personal resilience and coping strategies to sustain working in environments that may expose you to confronting and distressing material, unreasonable applicant conduct and/or traumatic events.

Applications to remain current for 12 months

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

There are two temporary positions available.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• OIR Applicant guide (PDF, 342KB)
  
  
  702219 26 - Role Description (Word, 863KB)