Join QRIDA’s Program Strategy and Delivery unit and play a vital role in helping Queenslanders access essential government support programs. As a Program Support Officer (PSO), you will be at the heart of the application process, ensuring a seamless experience for clients while supporting efficient delivery of funding and assistance initiatives. Leveraging your strong administrative skills, attention to detail and ability to interpret financial documentation such as financial statements, taxation returns and cash flow statements.

Job details

Join QRIDA's Program Strategy and Delivery unit and play a vital role in helping Queenslanders access essential government support programs. As a Program Support Officer (PSO), you will be at the heart of the application process, ensuring a seamless experience for clients while supporting efficient delivery of funding and assistance initiatives. 

Leveraging your strong administrative skills, attention to detail and ability to interpret financial documentation such as financial statements, taxation returns and cash flow statements. You will manage application registration, verify supporting documentation, conduct preliminary eligibility assessments and provide exceptional client support. This is an exciting opportunity for a proactive and customer focused professional, particularly someone with experience or interest in accounting, bookkeeping or banking, to contribute to meaningful outcomes, build expertise in program administration and financial assessment and make a real difference in the communities QRIDA serves. 

Key responsibilities include: 

• Assisting with the registration and processing of applications for various financial assistance programs administered by QRIDA, including conducting preliminary eligibility checks, verifying and managing application documentation and follow up of outstanding information.
• Verifying applicant details including property searches, company searches and identification checks.
• Maintaining accurate client and application records within QRIDA's database, ensuring data integrity and compliance with organisational standards.
• Communicating effectively and professionally with clients via email and phone to request, clarify or confirm application information.
• Preparing written material as directed, utilising computer-based word processing, spreadsheet, presentation, database and desktop publishing software.
• Contributing to a safe and healthy workplace by complying with Workplace Health and Safety legislation, codes of practice, standards and organisational policies and procedures and participate in risk management and corrective action programs.

Working at QRIDA

Joining our passionate team means an opportunity to learn, further your career, have your ideas heard and make a difference for rural and regional Queenslanders every day.

Staff have access to:

• Salary Packaging, 12.75% super and leave loading
• Flexible working arrangements including balancing of in office/working from home arrangements
• Employee Performance and Development
• Learning & Development including access to the QRIDA Aspire Scheme
• Employee assistance and benefits programs including access to Rewards Gateway (after meeting eligibility requirements)
• QRIDA is a small organisation of just over two hundred employees. We value diversity in our community and work hard to foster an environment of inclusivity and trust.

Our Role and Purpose 

The Queensland Rural and Industry Development Authority (QRIDA) is a specialist provider of government financial and advisory support to rural and regional Queensland.

As a statutory body of the Queensland Government, we have been helping primary producers and industry recover from natural disaster, improve sustainability and profitability, make a start in business, and overcome difficult conditions, for over 30 years.

As the Queensland Government's experts in rural finance, we also administer the State Government's Farm Business Debt Mediation program, the Farm Debt Reconstruction Office, conduct a biennial Rural Debt Survey, undertake research and provide advice to the Minister for Agricultural Industry Development and Fisheries and Minister for Rural Communities.

QRIDA is empowered under the Rural and Regional Adjustment Act 1994 to deliver additional programs and services across a range of industry sectors and to local, state and territory governments throughout Australia and for the Australian Government.

We're committed to do more to be a proactive, responsible and reliable provider of financial management services and assistance to create sustainable rural communities.

To see what we are working on now visit our website at www.qrida.qld.gov.au

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

To apply for this position provide resume and capability statement, please download a copy of the ‘Applying for a Job at QRIDA’ guide and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 Program Support Officer 09.2026 (PDF, 221KB)
  Role Description
  
  Applying for a Job at QRIDA Guide (PDF, 233KB)
  Information Package for Applicants