Take the next step in your career with this exciting opportunity within Health Contact Centre, Clinical Excellence Division.

Job details

The role 

Contribute to the effective operation of Preventive Health virtual care services (Quitline and Way to Wellness) by providing counselling, information, education, referral, and advice to people who contact, or are referred to, services that promote behavioural change.

The Preventive Health Counsellors in the Health Contact Centre report to the Manager, Preventive Health with clinical supervision and leadership from Preventive Health Team Leaders.

Key responsibilities:

• Provide tailored and client-centred preventive health interventions including assessment, information, education, advice, counselling, referral and consultancy to service consumers utilising ethical and best practice standards and policies outlined in service models of care, procedures, manuals, and guidelines.
• Develop and maintain expertise in applying current standards and practices for assessing and treating nicotine dependence (including pharmacotherapy) through active participation in in-house training, and consistently adhering to established procedures, manuals, and guidelines.
• Develop and maintain knowledge of assessment and treatment/ support options regarding modifiable lifestyle risk factors to support consumers to optimise their health and wellbeing.
• Use contemporary best practice counselling, such as, Cognitive Behaviour Therapy and Motivational Interviewing, and relapse prevention models to increase clients' ability, confidence and readiness for health behaviour change. 

About you

We are searching for someone who:

• Demonstrated knowledge and experience in collaborative counselling (e.g. Motivational Interviewing, Acceptance and Commitment Therapy, Cognitive Behaviour Therapy, Strengths-based Counselling, and Narrative Therapy).
• Excellent written and oral communication skills.
• Strong self-motivator to work independently and efficiently prioritise work to achieve team and individual goals within a structured contact centre environment. 
• Proficient computer skills (word processing programs, email, and client record management) including the ability to utilise computer technology to find and record client and service information during client interactions.
• Ability to quickly learn, adapt and adhere to best practice models of care and ensure high-quality, client-centred care is delivered in line with workplace instructions, guidelines, manuals, and procedures.
• A non-smoker for at least 6 months. This includes social smoking, vaping, and use of other nicotine based products.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• OO5 Preventive Health Counsellor RD (PDF, 371KB)
  Role Description
  
  Applicant Pack - July 2025 (PDF, 911KB)
  Application Kit