Join a team like no other with career support to take you further! We have an exciting, fixed term temporary full-time opportunity available for you to join our hard-working team based in Chermside.

Job details

As the Client Services Officer you will be responsible for providing efficient and effective relationship management and provide clients with best practice linen management techniques to benefit both client and Linen Services (GLS).

What you'll do 

You will:

• Undertake regular client visits and engage with key personnel to ensure seamless operation.
• Provide usage and forecast reports and advice on best practice linen usage.
• Schedule, prepare and chair client engagement meetings.
• Work with Transport and Operations Managers to enhance customer experience.
• Engage with clients on product development, trials and rollout.

About you

We are searching for someone who has:

• Strong active communication skills and experience in stakeholder management.
• Experience in delivering quality outcomes for (internal and external) clients.
• Ability to work as a team member to achieve goals of the work unit and communicate effectively individually or in a group.
• Ability to analyse and respond to customer data.

Whilst not mandatory, experience in a commercial laundry environment would be advantageous.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38  hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

Please provide the following information to the panel to assess your suitability:

• Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
• A short statement (maximum two pages) that gives details of your skills, experience and knowledge as required on the role description under the heading ‘key competencies (role specific criteria)'.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QH Information for Applicants Sept 23 (PDF, 939KB)
  Application Kit
  
  AO4 Client Services Officer RD (PDF, 402KB)
  Role Description