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Client Information Officer
Brisbane
This is an outstanding opportunity for a customer service professional to take on a demanding and rewarding role in a state-wide in-bound call centre. Established in 1997, Legal Aid Queensland’s Client Information Services plays an important role in our state’s justice system, providing more than 145,000 people each year with free legal information and referrals to other services. As a client information officer, you will help people identify their legal problems, explain their legal rights and responsibilities, and provide information about how to apply for a grant of legal aid. You will also assess whether people need further legal help and organise for them to be booked in for legal advice with a lawyer.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Part-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/LAQ78/22 |
| Closing date | Ongoing |
| Job duration | |
| Contact person | Trina Holmes |
| Contact details | 07 3917 0798 Access the National Relay Service |
This is a continuous pool process. This means:
- This one process will be used to fill temporary part time AO3 Client Information Officer vacancies.
- You only need to apply once per process. Applications will remain current while the process is active, and you will be notified when the pool process has closed. If you still want to be considered for this role, you will then need to reapply under a new process as and when advertised by Legal Aid Queensland
- Positions are temporary part time for various hours and durations.
In this role you will:
- Manage all incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone.
- Provide information by telephone about legal processes, Legal Aid Queensland guidelines and referral agencies.
- Participate in skill development processes, including call monitoring, on-the-job and group training.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
All applications should be made online. For further information, please refer to the Role Description and the Applicant Kit.
Documents
Before applying for this vacancy please ensure you read the documents below.
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Information-for-job-applicants LAQ - CIO (PDF, 471KB)
Application Kit
VRN 78-22 AO3 Client Information Office Position Description (PDF, 288KB)
Role Description
