Job details

North West Hospital and Health Service (HHS)

• Unique locations
• Friendly communities
• Regional, rural and remote $$$ incentives

Temporary full time, 12 months

Working with us

• Tax savings through salary sacrificing options are also available.
• We offer 4 weeks p.a. recreational leave with a 17.5% loading/bonus.

Professionally, our HHS values professionalism, leadership capability, excellence and resilience in our staff. We are committed to providing extraordinary opportunities for career development including in-house training, development and mentoring programs.

PLUS access to the Training, Education and Professional Development Incentive funds.

The lifestyle in Mount Isa is family friendly; it is a vibrant city with an outback community feel. You will fall in love with the natural splendour of the North West Queensland region, the experience of a rural/urban community and the opportunity to make a real and positive difference... and want to stay.

Affectionately known as the ‘oasis of the outback,' Mount Isa represents over 50 nationalities which give the city a unique cosmopolitan flavour. People enjoy living in this modern community, with restaurants, excellent health care, shopping, churches, clubs, service clubs and social activities. You will love the yearly carnival of festivities and celebrations including the Mount Isa Rodeo.

The Traditional Owners of the area are the Kalkadoon people.

Mount Isa is a great place to live and work!

About the role

As the first point of contact for many callers, this role is responsible for providing a professional, courteous, and efficient switchboard service to hospital staff, patients, and the wider community. You will ensure all incoming calls are managed promptly, accurately, and with empathy—facilitating clear and timely communication across hospital departments. This role plays a key part in supporting the safe and effective operation of the hospital by accurately transferring calls, responding to enquiries, and initiating communication protocols, including emergency response procedures.

Your ability to manage multiple tasks under pressure, while maintaining a calm and helpful manner, will be essential to delivering a high standard of customer service.

Requirements

• This role requires availability for shift work across a 7-day roster, between the hours of 7:00am and 11:00pm.
• Pre-employment screening will be conducted for the successful applicant, including Criminal History checks.
• This is a VPD risk role and may require evidence of vaccination or immunity to: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, Pertussis, Tuberculosis and Influenza.
• A period of probation may apply.

Interested?

Download the Role Description for further information and application / interview preparation.

Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-MI650536

Contact: Bronwyn Munokoa on (07) 4764 1278.

Applications close: Wednesday, 06 August 2025.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Our vision is to be Queensland's leading HHS delivering excellence in remote healthcare to our patients, working as an integral part of the community.

We are an equal opportunity employer.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Info Sheet_Documentation Preparation - new candidates 26.09.2024 (PDF, 75KB)
  Information Package for Applicants
  
  QH Applicant Information Kit (PDF, 939KB)
  Information Package for Applicants
  
  MI650536 Switchboard Administrator RD (PDF, 418KB)
  Role Description