Are you passionate about helping people understand and adopt technology through clear communication and engaging training? Queensland Public Trustee (QPT) is seeking a Senior ICT Training and Communications Officer to support the development, delivery and adoption of ICT initiatives across the organisation.

Job details

In this role, you will work with subject matter experts and project teams to create high‑quality training materials, communications and knowledge resources, including user guides, presentations and e‑learning content. You will build strong relationships with stakeholders, support ICT documentation and provide advice to improve user engagement and system adoption in a collaborative and fast‑paced environment.

This is an exciting permanent full-time opportunity based in Brisbane CBD.

Why join QPT?

• Shape how people engage with technology – Design and deliver training and communications that directly support the adoption of new ICT systems and initiatives across the organisation.
• Make a meaningful impact – Contribute to technology improvements that enhance services and outcomes.
• Work across projects and stakeholders – Collaborate with project teams, subject matter experts and business areas to improve user experience and capability.
• Develop your skills in a dynamic ICT environment – Build expertise across training, communications, change and stakeholder engagement.

About you

You are a proactive and collaborative professional with strong communication and training capability, who can translate complex ICT concepts into clear, engaging and practical information.

You'll succeed in this role if you bring:

• Experience developing training materials and communications, including guides, presentations and digital content.
• Ability to deliver training and facilitate workshops for diverse user groups.
• Strong written communication skills, producing clear and effective ICT‑related content.
• Experience supporting change and adoption of new systems or processes.
• Well‑developed stakeholder engagement skills, building effective working relationships.
• Strong organisational skills and ability to manage multiple priorities.

Relevant qualifications or experience in Information Technology, learning and development, or communications will be highly regarded.

Interested in applying?

Please provide the following information in your application:

• A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
• Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
• Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO5 - Senior ICT Training and Communications Officer (PDF, 305KB)
  Role Description