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Payment Investigator

West End

The purpose of the position is to: • Take action in relation to complaints of non-payment about QBCC licensees. • Collate and report on data pertaining to complaints and investigations. • Assist in the investigations undertaken by the Financial Investigations Unit and the Principal Financial Investigator; and • Provide assistance and advice concerning QBCC’s Minimum Financial Requirements to both internal and external customers.

Job details

Position status Permanent
Position type Flexible full-time
Occupational group Administration
Classification AO4
Workplace Location Brisbane Inner City
Job ad reference QLD/QBCC65/19
Closing date 25-Aug-2019
Job duration
Contact person Shelley Lockton
Contact details 0736133068

Key outcomes/Accountabilities

The aim of this role is to:

  • Assess and prioritise complaints about non-payment of debts under the Minimum Financial Requirements.
  • Collate and report on data pertaining to complaints and investigation outcomes.
  • Investigate suspected breaches of the Minimum Financial Requirements.
  • Prepare recommendations about compliance with the Minimum Financial Requirements;
  • Liaise with complainants, licensees and other stakeholders;
  • As required, assist with proactive financial investigations into whether QBCC licensees meet the Minimum Financial Requirements;
  • Assist the Manager Financial Investigations, Senior Payment Investigators and Principal Financial Investigator in the conduct of financial investigations.
  • Provide advice to external customers and other QBCC staff regarding financial requirements for licensing and compliance with the Minimum Financial Requirements.
  • Provide exceptional customer service to all staff of the Commission and external customers.

Candidate attributes

  1. Demonstrate high level investigative and problem solving skills. 
  2. Communicate clearly, concisely, articulately and confidently. 
  3. Demonstrate experience in being customer and solutions focused, including an ability to deliver high quality services in a professional way.
  4. Work effectively in a team environment to achieve key performance measures.


Further information

Applications remain current for 12 months.


Before applying for this vacancy please ensure you read the documents below.

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Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
13 May 2014

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