The Queensland Curriculum and Assessment Authority (QCAA) is seeking a Computer Systems Officer to join the ICT Infrastructure Unit. The ICT Infrastructure Unit is responsible for design, acquisition, build and operation of all ICT infrastructure in operation at QCAA. This includes the QCAA WAN/LAN voice and data networks, both on-premises and cloud-based compute and storage, server operations, database management and desktop support environments

Job details

What you will do

In the Computer Systems Officer role, you will:

• Install, maintain and support hardware and software for QCAA client technology including desktop computers, mobile devices, printers and projectors.
• Ensure the effective operation and performance of QCAA client ICT technology. Participate in project-based activities as required within either the QCAA or ICTB.
• Provide advice to clients in the use of QCAA software applications as well as common desktop/mobile applications.
• Provide technical support to clients including the resolution of problems related to QCAA client technology.
• Maintain the QCAA hardware and software inventory.
• Prioritise work activities to ensure that a high level of customer service is maintained at all times.
• Record, monitor, complete and document helpdesk jobs and resolutions within the helpdesk management system.
• Participate in all appropriate training and development activities.

Reporting relationships

This role reports to the Manager, ICT Infrastructure Unit. No roles report directly to this role

What we are looking for

The QCAA is committed to selecting the person best suited to the role and to furthering equity and diversity. We strongly encourage applications from all gender groups, Aboriginal people, Torres Strait Islander people, people from culturally diverse backgrounds and people with all abilities.

The ideal candidate for this role:

• Seeks and shares customer feedback to support the refinement of planned activities (leads strategically)
• Gains insight into issues by analysing the available information in a critical manner (makes insightful decisions)
• Welcomes challenges in the delivery of work and demonstrates persistence in working through obstacles (drives accountability and outcomes)
• Listens attentively and proactively seeks to understand others' needs by asking questions and clarifying (builds enduring relationships)

How to apply

Please read the information in this document and the Information for Applicants document. Your application should include:

• a letter (up to 2 pages maximum) telling us why you are interested in this role, what you'll bring to the role and what you'll get out of it
• your résumé (up to 3 pages) that details your qualifications and experience, and the names of two work-related referees, one of which should be your immediate supervisor.

Documents must be in Microsoft Word or PDF format and use at least 11-point font size.

Apply online at www.smartjobs.qld.gov.au.

If you have technical difficulties or to discuss reasonable adjustment options, please email peopleandculture@qcaa.qld.edu.au.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO4 Computer Systems Officer ICT Infrastructure Unit (PDF, 179KB)
  Role Description
  
  QCAA Information for applicants (PDF, 215KB)
  Information Package for Applicants