The Program Workforce Unit is responsible for managing a range of workforce functions including recruitment, payroll, workforce data management, workforce systems and workforce projects that support the casual workforce employed under the QCAA Act to support the activities related to implementation of NAPLAN and Senior internal and external assessment. The Principal Workforce Delivery Officer (Business Solutions and Projects) plays a pivotal role in leading business systems improvements, implementing projects and continuous improvement initiatives and digital transformation within the Program Workforce unit and across the branch. You will work collaboratively across business and technical teams to support the successful delivery, adoption and optimisation of business processes and digital solutions.

Job details

What you will do

In the Principal Policy Officer (Cultural Intelligence) role, you will:

• Lead business system and process improvement projects including undertaking current and future state mapping, analysing business requirements to optimise system functionality, coordinating business readiness activities including training, communications and User acceptance testing implementing improvements using available technology, facilitating workshops and documenting outcomes.
• Develop and maintain documentation for business systems, operational processes, procedures, decisions and best practices to support business operations and ongoing system capability, including systems to support the branch's Help desk for NAPLAN and External Assessment. This includes the maintenance of a comprehensive knowledge base across the branch.
• Serve as a subject matter expert on Microsoft 365 applications, the branches ITSM tool (JIRA) and mass communication tool (Vision6), in-house built applications including the QCAA portal and Assessor Jobs platform, as well as, other business systems, providing guidance and support to staff to maximise system capability, user adoption and operational efficiency.
• Collaborate with IT teams, vendors and business stakeholders to support the implementation, enhancement, testing and optimisation of business systems and digital solutions.
• Manage business systems implementation and improvement projects including developing project plans, timelines, and budgets, and oversee project execution to ensure successful outcomes.
• Build strong relationships with stakeholders to garner support for change initiatives and foster a culture of collaboration and continuous improvement.
• Drive a culture of seeking feedback, identifying opportunities for enhancement, and implementing innovative solutions.
• Administer business system access and reporting by coordinating user access requests, maintaining role-based permissions, producing regular access and utilisation reports, monitoring system access trends, and supporting periodic access reviews to ensure compliance with organisational policies and business requirements.

Reporting relationships

This role reports to the Manager, Program Workforce Unit. One role reports directly to this position.

What we are looking for

The QCAA is committed to selecting the person best suited to the role and to furthering equity and diversity. We strongly encourage applications from all gender groups, Aboriginal people, Torres Strait Islander people, people from culturally diverse backgrounds and people with all abilities.

The ideal candidate for this role:

• Challenges the status quo, asks questions and seeks out new models and developments that may inform the team's approach (stimulates ideas and innovation)
• Analyses available data and supports others to identify essential information to uncover the cause of issues (makes insightful decisions)
• Implements development plans with direct reports to address skill and knowledge gaps and enhance the capabilities they require for current and future roles (develops and mobilises talent)
• Role models persistence and supports others to work through obstacles in the delivery of projects (drives accountability and outcomes)
• Analyses data and trends to identify risks to project activities and empowers others to incorporate risk management into planning (demonstrates sound governance).
• Embraces opportunities to expand knowledge and experience through networks, new assignments and development avenues (Pursues continuous growth)

How to apply

Please read the information in this document and the Information for Applicants document. Your application should include:

• a letter or statement (up to 2 pages maximum) that addresses the points outlined in the 'What we are looking for' section of the Role Description.
• your résumé (up to 3 pages) that details your qualifications and experience, and the names of two work-related referees, one of which should be your immediate supervisor.

Documents must be in Microsoft Word or PDF format and use at least 11-point font size.

Apply online at www.smartjobs.qld.gov.au.

If you have technical difficulties or to discuss reasonable adjustment options, please email peopleandculture@qcaa.qld.edu.au.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• info-for-applicants-working-with-qcaa (PDF, 216KB)
  Information Package for Applicants
  
  AO7_PrincipalWorkforceDeliveryOfficer_BusinessSolutionsAndProjects_PD_Jul2026 (PDF, 153KB)
  Role Description