The Queensland Curriculum and Assessment Authority (QCAA) is seeking a Certification Officer to join the Certification Unit. The Certification Officer supports schools and other stakeholders to manage all processes associated with registrations, enrolments and results recorded in the Student Management application as well as applications and processes related to the previous QCE system and equivalency.

Job details

What you will do

In the Certification Officer role, you will:

• Provide excellent customer service by responding queries and applications from schools and other stakeholders, providing verbal and written information about recording senior school students' enrolment and results data including the use of the Student Management application.
• Assist with online Webinars to support training schools to report student data used for certification.
• Work directly with both school and non-school Registered Training Organisations to provide support when recording student Vocation Education and Training (VET) qualification data.
• Complete tasks as assigned to maintain Certification unit policies, procedures, and operational guidelines to ensure accuracy of data, and timely issue of Senior Education Profiles for students.
• Work collaboratively to assist with developing operational guidelines, training materials and resources for areas of responsibility, assisting other team members as required.
• Exhibit organisational and planning skills including prioritisation and time management skills to achieve outcomes and work within tight timeframes with a commitment to quality and customer service.
• Maintain integrity of data and personal information when using multiple applications within the QCAA Portal such as Student Management, Student Administration, Access Management, Contact Management and VET application.
• Assist with testing new functionality of QCAA Portal applications to support the continued development of the Student Management application

What we are looking for

The QCAA is committed to selecting the person best suited to the role and to furthering equity and diversity. We strongly encourage applications from all gender groups, Aboriginal people, Torres Strait Islander people, people from culturally diverse backgrounds and people with all abilities.

The ideal candidate for this role:

• Prioritises projects and tasks efficiently, in line with team commitments (leads strategically)
• Uses data and leverages technology to achieve greater efficiencies (stimulates ideas and innovation)
• Communicates in a clear, succinct and deliberate manner, adjusting the message so that it resonates with different stakeholder (builds enduring relationships)
• Contributes to the development of team objectives and recognises own role in achieving result (drives accountability and outcomes)
• Pursues opportunities for growth through agile learning, and development of self-awareness (pursues continuous growth).

This role reports to the Manager, Certification Unit. No roles report directly to this role.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO5 Certifcation Officer_Nov_2025 (PDF, 149KB)
  Role Description
  
  QCAA Information for applicants (PDF, 205KB)
  Information Package for Applicants