We are seeking an experienced Team Leader Operational Quality and Training to join the Residential Tenancies Authority (RTA). This role is required to support the development, implementation and evaluation of various training and quality monitoring initiatives and projects designed to enhance the RTA's customer experience.

This position is a permanent, full-time role and is located in the Brisbane CBD with generous flexible working arrangements.

Job details

The Team Leader Operational Quality and Training is a key appointment within the Capability and Improvement Team, whose work is critical to the success of the RTA's Customer Experience division. In this role, you will lead a team of learning and development specialists to deliver on strategic objectives and organisational goals across several key areas, including:

• the design and delivery of technical training to frontline team members
• implementation of quality monitoring programs
• facilitating strategic project training to drive improvements in systems, processes and overall business performance
• continuous improvement of knowledge management solutions, and
• leading the delivery of programs designed to up-skill a customer-focused workforce.

To be successful you will need:

• Demonstrated ability to lead, coach and develop a high-performing team to achieve organisational objectives
• Experience working collaboratively in a high performing team and successfully leading a small team
• Proven capability to lead change in complex environments and communicate effectively to empower others
• Demonstrated experience in designing, delivering and evaluating training programs using adult learning principles
• Ability to lead and develop quality monitoring programs, analyse trends and implement process improvements
• Strong interpersonal skills to build relationships and influence outcomes with internal and external stakeholders
• Qualifications in adult learning fields such as Instructional Design or a Certificate IV in Training and Assessment (or equivalent), or recent experience in the development and evaluation of training packages is essential.

What we offer is:

• The flexibility to work from home up to 60% of the time once successfully onboarded and approved
• Beautifully designed offices at Midtown Centre on Mary St, Brisbane CBD
• A rewarding role with extensive learning and professional development opportunities
• A highly supportive culture that values diversity and inclusion while contributing to team success
• An employee health and wellbeing program and reward and recognition program.

If this rewarding role sounds like an opportunity that compliments your current skills, experience and future career plan, we encourage you to read the attached position description and submit your application.

Your application should contain:

• Cover Letter - Maximum of 2 pages outlining how and why your skills and experience are suited to this position, specifically relating to the functions outlined within the Your Key Responsibilities section of the position description and the vision, results and accountability indicators for the leadership competencies outlined in the Leadership Competencies for Queensland Framework. 
• Resume
• 2 referees.

For further information on what your cover letter should contain, please refer to the Additional information for applicants document attached.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

If you have included any education and professional qualifications or enrolments to your resume, please attach these to your application. A three-month probationary period will apply for any applicant who is not a current public sector employee.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO6 Team Leader Operational Quality and Training (PDF, 300KB)
  Role Description
  
  Application information for candidates (PDF, 324KB)
  Information Package for Applicants
  
  Employee benefits available at the RTA (PDF, 6.39MB)
  Information Package for Applicants