We are seeking an experienced Senior Communication and Media Officer to join the Residential Tenancies Authority (RTA). In this role, you will plan, write and continuously improve internal and external content, media and engagement campaigns that inform, educate and connect with our customers, people and stakeholders.

You'll enjoy variety and work as part of a collaborative, multidisciplinary team within a customer-focused environment that values your professional judgement, strategic thinking and contributions. As a trusted business partner, you'll provide clear, strategic and practical communication and engagement advice and content, identifying and responding quickly and effectively to planned, emerging and urgent changes, risks and opportunities.

This position is a fixed-term, full-time role until 30 July 2027 and is located in the Brisbane CBD.

Job details

As a Senior Communication and Media Officer, you'll help deliver communication and engagement activities that support the RTA's customers, people and organisational priorities. Working across media relations, content development, digital channels and corporate communication, you'll create clear and accessible communication that informs, educates and connects with diverse audiences.

Partnering with subject matter experts and business areas across the organisation, you'll develop content, coordinate media enquiries, monitor emerging issues and trends, and use insights and feedback to continuously improve communication outcomes.

This is a hands-on generalist communication role working across media, content, digital, engagement and organisational initiatives. You'll bring strong communication skills, sound judgement and a collaborative approach while building trusted relationships and delivering communication and engagement outcomes that support customer understanding, confidence in the RTA and awareness of its services. You'll also be adaptable, open to learning and comfortable working at pace in an environment focused on continuous improvement and supporting organisational priorities.

What we offer is:

• The flexibility to work remotely up to 60% of the time once successfully onboarded and approved 
• Contemporary offices at Midtown Centre on Mary St, Brisbane CBD 
• A rewarding role with learning and professional development opportunities 
• A supportive and inclusive culture that values diversity, wellbeing and collaboration
• Health and wellbeing initiatives, reward and recognition program and a range of employee benefits.

To be successful you will need:

• Demonstrated experience in planning, writing, editing and evaluating communication and engagement activities
• Experience delivering content across media, digital, web, social and corporate channels
• Ability to build trusted relationships and achieve shared outcomes
• Excellent written and verbal communication skills, sound judgement, high attention to detail and the ability to translate complex information into clear, accessible content
• Ability to manage competing priorities, respond to change and deliver high-quality work in a fast-paced environment
• Experience in a communication, media or public relations role within a corporate, government or customer-focused environment will be highly regarded.

If this rewarding role sounds like an opportunity that compliments your current skills, experience and future career plan, we encourage you to read the attached position description and submit your application.

Your application should contain:

• Cover letter – maximum of 2 pages outlining how and why your skills and experience are suited to this position, specifically relating to the functions outlined within the Your key responsibilities section of the position description, and the leadership competencies outlined in the RTA Leadership Framework
• Resume
• 2 referees.

For further information on what your cover letter should contain, please refer to the Additional information for applicants document attached.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

If you have included any education and professional qualifications or enrolments to your resume, please attach these to your application. A three (3) month probationary period will apply for any applicant who is not a current public sector employee.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO5 Senior Communication and Media Officer (PDF, 223KB)
  Role Description
  
  Application information for candidates (PDF, 277KB)
  Information Package for Applicants
  
  Employee benefits at the RTA (PDF, 8.20MB)
  Information Package for Applicants