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Emergency Department Ambassador
Townsville University Hospital
Townsville Hospital and Health Service, is the public healthcare provider for the government areas of Townsville, Burdekin, Charters Towers, Flinders, Richmond, Hinchinbrook and Palm Island. We operate 21 facilities from primary care in regional locations to highly specialised care at the main hospital.
Townsville University Hospital, the largest tertiary hospital in northern Australia, provides specialist referral services for 700,000 people living in the region.
We are planning and innovating for the future, advancing healthcare through impactful research, training tomorrow’s health sector workforce.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Health - Health Service Support |
| Classification | OO3 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV634822 |
| Closing date | 19-May-2025 |
| Job duration | Permanent full-time, 2 x positions available |
| Contact person | Christopher Laurent |
| Contact details | 07 4433 1102 Access the National Relay Service |
Are you ready to make a difference in public healthcare?
Townsville Hospital and Health Service offers a unique opportunity to be part of a dynamic healthcare environment focused on innovation and excellence.
Our vision is world-class healthcare for northern Queensland and our purpose is "great care every day,".
Our values are:
Integrity | Compassion | Accountability | Respect | Engagement
We are seeking committed and passionate professionals to help us achieve our mission.
About the opportunity:
Position: Emergency Department Ambassador
Vacancy: Permanent full-time, 2 x positions available
Location: Townsville University Hospital
About the role:
The Ambassador is a non-traditional security role that provides person-centred support and engagement within the Townsville University Hospital Emergency Department.
The role is focused on the proactive engagement of consumers (patients/carers/visitors) to improve their experience and the maintenance of a safe clinical environment.
Ambassadors, as part of a multi-disciplinary team, proactively prevent and/or reduce the occurrence of aggressive/disruptive behaviour through the use of mature and well-developed communication skillsets and people-focused, respectful, empathetic and supportive interactions.
Enjoy a generous remuneration package value up to $80,680 p.a. comprising:
- Salary range: $2585.80 to $2710.40 p.f. (OO3)
- Annual leave with 17.5% loading
- 12.75% employer contribution to superannuation
- Plus Salary Sacrificing options may be available
Your contributions will be valued and impactful.
Why Choose Us?
- Job Security: Enjoy stability in your career and become empowered with a supportive employer committed to your growth.
- Competitive salary and benefits: We offer attractive remuneration packages, including comprehensive health benefits, professional development opportunities, and generous leave entitlements (including long service, sick leave and carer's leave, cultural and bereavement leave, parental and reproductive health leave).
- Lifestyle and location: Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville Hospital and Health Service region provide vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.
Requirements:
- Whilst not mandatory, experience in healthcare security, or customer service will be well regarded.
- The successful candidate will be required to participate in a continuous shift (24 hour) roster, 7 days a week. There will be a requirement to work weekends and public holidays.
- The successful candidate must disclose in writing any pre-existing injury or medical condition in accordance with the Workers Compensation and Rehabilitation Act It is a requirement for the successful applicant to undertake a functional capacity assessment prior to commencement.
- The successful candidate must possess a high level of self-control, emotional stability and be prepared to encounter potentially traumatic incidents.
- This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis A/B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.
- Probation period may apply.
- Pre-employment checks will be conducted including criminal history clearance.
Please refer to the Role Description for further details.
Enquiries are welcome; for a confidential discussion please contact:
Christopher Laurent on 07 4433 1102.
Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-TV634822
Applications close: Monday, 19 May 2025.
Unsolicited resumes from recruitment agencies will not be accepted.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please download the Role Description from the `Documents’ section below for application/interview preparation and future reference.
Documents
Before applying for this vacancy please ensure you read the documents below.
-
QH Applicant Information Kit (PDF, 939KB)
Information Package for Applicants
Info Sheet_Document Preparation-new candidates-13.05.24 (PDF, 70KB)
Information Package for Applicants
OO3 Emergency Department Ambassador (Health Security) 32118435 (Word, 470KB)
Role Description
