Job details

About the work unit / facility

The Administration Support Officer (Workforce) will provide transactional support for recruitment and payroll services within the Medical Service Group, in the delivery of a client-focused administrative service in accordance with Townsville HHS policy and guidelines.

About your new employer

Career Growth and Development

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $76,963 to $85,591 p.f. (AO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

Key Responsibilities

• Assist with ad-hoc human resource functions, recruitment and selection processes, including the day-to-day transactional processing of human resource paperwork, requests to fill, collation and dispatching of finalised human resource and recruitment paperwork, in line with Qld Health policy.
• Monitor, respond and maintain as appropriate the workforce email account for Medical Service Group.
• Maintain an effective office record system in conjunction with other administrative staff within the Service Group, of confidential documentation (including but not limited to Human Resources documentation) internal correspondence, personnel files and management of computerised data.
• Manage enquiries effectively through intercepting, screening and redirecting as appropriate.
• Provide quality services in word processing, spreadsheet development and drafting of routine correspondence.
• Under the direction of the Executive Coordinator, Medical Service Group: provision of support, procedural advice and assistance to all client groups within MSG on all aspects of vacancy processing and recruitment services.

Requirements:

• Effective time management skills with the ability to set priorities to achieve results in a demanding environment of high volumes and strict deadlines, and work independently as well as within a team.
• Sound experience in general administrative duties, including data/word processing and the use of, Microsoft Office applications (Word, Excel, PowerPoint etc) and other information systems.
• Knowledge of or ability to rapidly acquire knowledge, of legislation, policies and guidelines relating to recruitment and selection or other areas as necessary.
• Advanced interpersonal, written and oral communication skills, incorporating the ability to liaise and consult with all levels of employees and management and respect relevant stakeholders confidentiality.
• This is a Vaccine Preventable Disease (VPD) risk role.

Please refer to the Role Description for further details.

Enquiries are welcome; please contact:
Linda Merrill on (07) 4433 1259.

Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-TV643582

Applications close: Thursday 3 July 2025

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Info Sheet_Document Preparation-new candidates-13.05.24 (PDF, 70KB)
  Information Package for Applicants
  
  QH Applicant Information Kit (PDF, 939KB)
  Application Kit
  
  AO3 Administration Support Officer Workforce MSG 32025418 (Word, 176KB)
  Role Description