Queensland Revenue Office is expanding! We are currently recruiting for new permanent roles across South East Queensland. Don't miss your opportunity to be part of an organisation where you can grow and make a difference.
You will work in a collaborative team to deliver a client centric approach in engaging with client and negotiating outcomes in challenging circumstances, including resolving escalations from within the team. Working in a rostered environment, you will apply judgment and determine appropriate actions and be responsible for delivering outcomes through self-management.
The positions are based in our Brisbane, Ipswich and Southport offices and flexible work options may be requested.

Please read the role description for more information. You can also contact Matt Long for further information on Matthew.Long@treasury.qld.gov.au.

Job details

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

 Your typical day as a Debt Resolution Officer may include:

• Answering client phone calls and applying debt management processes and effective negotiation techniques to resolve enquiries, ensuring a positive client experience and management of the debt pool.
• Negotiating debt management instalment plans with debtors and Senior Leaders.
• Reviewing, applying legislation, and documenting decisions; for example, issuing a Fine Collection Notice to a debtor's financial institution or employer.
• Resolving client scenario escalations with Service Officers
• Taking appropriate action to finalise debts and payments to third party creditors.
• Using our computer systems to input, manage, retrieve, analyse information, and generate reports.

You will be supported by a positive, constructive team and divisional leaders as you do your work.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role – click “Apply” to be redirected to the full advertisement including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/582009/24

Closing Date: Friday, 16 August 2024

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Working for QRO Candidate Information (Word, 441KB)
  
  
  582009 24 Role Description v1 (Word, 469KB)