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Senior Customer Officer
Delivery; QBuild; Public Works; Caboolture
Make a meaningful impact and work with QLD Government’s builder, QBuild! Benefit from working in a commercialised business unit within the public sector and enjoy access to a range of government exclusive benefits, as well as exciting career opportunities across the state. Don't miss this chance to build your career —apply now!
QBuild is expanding! Join us for an exciting career opportunity as a Senior Customer Officer, you will ensure that QBuild customers' needs are met through local responses aligned with state-wide strategies, providing a consistent and exceptional experience.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO6 |
| Workplace Location | Sunshine Coast |
| Job ad reference | QLD/605622/24 |
| Closing date | 06-Dec-2024 |
| Job duration | |
| Contact person | Mathew Carswell |
| Contact details | Phone: 0418 737 286 Access the National Relay Service |
QBuild is a commercialised business unit of the Queensland Government. It has been Queensland Government's builder for over 160 years, playing an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health facilities.
About the role
You will play a pivotal role in supporting QBuild's ambition to strengthen Queensland's building and construction industry by developing, enhancing, and managing relationships with local customers, requiring a high level of interface and collaboration.
Duties and skills involved:
- Develop and proactively manage customer accounts to promote QBuild with local customers and understand customers' existing agreements and assets
- Collaborate with regional teams to deliver programs and projects within agreed customer requirements and ensure value-based outcomes are delivered
- Maintain a customer database and accurate records of customer related information to produce reports and snapshots enabling a review by senior management when required
- Interpret and analyse customer data to ensure visibility of future regional developments and forward plan pipeline of work, risks and issues with regional teams
- Assess threats and opportunities based on customer information and recommend strategic options to meet customers' expectations within QBuild's program of work and available resources
- Undertake strategic measures for continual improvement and output performance through regular feedback from customers and Program Managers
- Be the primary point of contact for local customers for future pipeline of work and escalate programs of work or issues to regional delivery teams accordingly
- Schedule regular account management meetings, site visits with customers and participate actively with a strategic approach in regional customer meetings
- Represent QBuild at state-wide customer forums displaying the readiness and proactive approaches of QBuild to meet high level of customer satisfaction
- Review and analyse aged debts that are greater than 60 days and work with the local Accounts Receivable and delivery teams on debt resolution.
Preferred skills and experience:
- Demonstrated experience in customer relationships and accounts management.
- Excellent communication skills with a strong customer-centric focus approach towards problem identification and resolution.
How do I apply?
All applicants must be eligible to work in Australia.
Interested candidates are encouraged to review the below attached applicant guide and role description. Once reviewed please submit the following documents to apply:
- Resume
- Cover letter (2 pages maximum) telling us why you are interested in and capable of performing the role.
If you have any questions about the position or your application please contact QBuild Careers, 07 3514 3919 or Qbuildcareers@epw.qld.gov.au
Applications will remain current for 12 months.
Job Ad Reference: QLD/605622/24
Closing Date: Friday 06 December 2024
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
