An AO7 Principal Client Experience Designer vacancy is available in the Workforce and Client Experience division of the Queensland Revenue Office.

The position is based in our Brisbane office with flexible work options available and access to professional growth pathways.

Please read the role description for more information. You can also contact Greg Wilson for further information on greg.wilson@treasury.qld.gov.au. We welcome questions and look forward to hearing from you.

Job details

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Your typical day as a Principal Client Experience Designer may include:
• Designing customer and stakeholder workshops.
• Meeting with key stakeholders to co-designer products and services.
• Conducting usability testing sessions .
• Analyse customer research to identify CX opportunities across the organisation.

To be successful in this role you will need to demonstrate:
• Industry experience in customer experience, service design, user experience design or a related field.
• Excellent verbal and written communication skills to effectively convey ideas and collaborate with others.
• Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations.
• Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes.
• Experience and skills in collaborative design tools, such as Figma, Miro, Jira and Confluence. 

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/605881/24

Closing Date: Friday, 06 December 2024

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Working for QRO Candidate Information (Word, 445KB)
  
  
  605881 24 Role Description v2 (Word, 789KB)