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System Administrator - Telephony Services
Platforms; Information and Technology Partners; Corporate; Brisbane City
ITP is hosted within DPI and supports seven other state government agencies through a centralised business and corporate partnership model. Our priority is to ensure the continuity of information and communications technology (ICT) service delivery and support for all our partnering agencies to the same high standard.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO5 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/609833/24 |
| Closing date | 06-Jan-2025 |
| Job duration | |
| Contact person | Lia Cragnolini |
| Contact details | Phone: (07) 3087 8345 Access the National Relay Service |
Joining ITP means you will have the opportunity to make a difference to delivering innovative and effective information technology and information management services and solutions that manages and protects the food, fibre and other the natural resources of Queensland.
Join us and be a part of our dedicated IT team helping to support all business areas of our department and partnering agencies.
Bring legacy to life. For the future of Queensland and the world.
Visit dpi.qld.gov.au and our social media accounts to learn more about us.
As our System Administrator - Telephony, you will:
• Provide second level support to clients for Microsoft Teams Telephony.
• Conduct training sessions for Microsoft Teams Calling and MS O365, whilst also maintaining training materials and user guides.
• Work with multidisciplinary teams and vendors in resolving issues and requests according to service standards and meeting service level agreements (SLAs).
• Write and maintain clear process documentation and standard operational procedures (SOPs).
• Provide advice to management, clients, and team members on potential enhancements of supported business application systems, to support changing business requirements.
• Work collaboratively with team members and stakeholders to coordinate and participate in system upgrades, change releases, testing, and maintenance.
• Work collaboratively with team members and stakeholders on managing telephony related incidents and outages.
• Participate in operational programs and projects including the enhancement of the systems or information to support changing business needs including collecting and analysing user feedback to improve service delivery.
• Foster and role-model a work environment that values performance, improvement, innovation and outcomes and knowledge sharing within the business unit.
• Demonstrate commitment to contemporary standards of ethical practice, workplace safety, equity, and diversity.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply
Documents
Before applying for this vacancy please ensure you read the documents below.
