This role offers an outstanding opportunity to further your customer service career while helping some of Queensland’s most disadvantaged people.

Job details

 First Nations peoples are encouraged to apply for this role.

Our customer service officers are the first point of contact for people visiting our 14 offices around the state and play an important role in providing services to our clients. In this diverse and challenging role, you will respond to telephone inquiries, provide clients with legal information and help them complete application forms. You will also be responsible for a range of administrative tasks including data entry, word processing, mail, and records management.

In this role you will:

• Act as the first point of contact at the front counter, schedule appointments, provide legal information, referral advice and assist clients to complete applications for legal aid.
• Respond to enquiries received on the telephone from clients and members of the public.
• Analyse, assess and process applications for legal aid in accordance with relevant guidelines and prepare associated submissions.
• Ensure publications in the reception area are available and current.
• Undertake local financial activities including banking, paying invoices, managing petty cash and purchasing.

We offer;

• 36.25 hrs per week (full time hours)
• 12.75% employer super contributions
• Flexible working hours
• Generous salary packaging available
• Study leave for approved work-related courses.

Contact Kristie Doyle – Senior Principal Lawyer - (07) 5671 7717

Closing date: 17 April 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( https://www.forgov.qld.gov.au/humanrights ) and diversity ( https://www.forgov.qld.gov.au/inclusion-and-diversity-commitment ).

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 Customer Service Officer Position Description (Southport) (PDF, 284KB) ( https://smartjobs.qld.gov.au/jobtools/b_fileupload.proc_download?in_file_id=39766065&in_servicecode=CUSTOMSEARCH&in_organid=14904&in_sessionid=0&in_hash_key=C26B25BD10B95511A3C69FD27D757C30 )
  Role Description
  
  Applying for a role at Legal Aid Queensland (PDF, 441KB) ( https://smartjobs.qld.gov.au/jobtools/b_fileupload.proc_download?in_file_id=39766066&in_servicecode=CUSTOMSEARCH&in_organid=14904&in_sessionid=0&in_hash_key=01C6630159ACE9EF3CE3FEBFC26D09DE )
  Information Package for Applicants
  
  LAQ Employee Benefits (PDF, 277KB) ( https://smartjobs.qld.gov.au/jobtools/b_fileupload.proc_download?in_file_id=39766067&in_servicecode=CUSTOMSEARCH&in_organid=14904&in_sessionid=0&in_hash_key=9BD08E5336F04515FF3A9378E6AB08B2 )
  Information Package for Applicants