Reporting to the ICT Manager, the Information Technology Support Officer is responsible for delivering high-quality IT support services across CRRDA. The role includes diagnosing and resolving IT system issues, deploying IT infrastructure and hardware, and ensuring staff have the necessary tools to meet operational needs. This role is offered on a full time 2-year contract with the possibility of extension.

Job details

Cross River Rail Delivery Authority (CRRDA)…Your chance to work with the best!

Cross River Rail will transform the way we travel to, from and through Brisbane in the future. It is a catalyst for wider rail transformation underway across the South East Queensland and it is already playing a key role in how we prepare for the 2032 Olympic and Paralympic Games.

Cross River Rail is a new 10.2km rail line including 5.9km of twin tunnels running under the Brisbane River and CBD, with four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street. The Cross River Rail Delivery Authority is also tasked with multiple supporting projects and activities, including accessibility rebuilds for eight surface stations, construction of three new stations on the Gold Coast, upgrades for stabling yards, track works and surface rail enhancements, and the introduction of a new world-class digital train signalling system.

This is a once-in-a-lifetime opportunity to contribute to region-shaping infrastructure projects and to be a part of something that will leave a lasting legacy for generations to come.

About the Role

Reporting to the ICT Manager, the Information Technology Support Officer is responsible for delivering high-quality IT support services across CRRDA. The role includes diagnosing and resolving IT system issues, deploying IT infrastructure and hardware, and ensuring staff have the necessary tools to meet operational needs.

This role is offered on a full time 2-year contract with the possibility of extension.

Key Responsibilities:

• Provide timely and effective IT support to staff using a variety of programs and technologies
• Investigate, diagnose, and resolve incidents to ensure high-quality service delivery
• Monitor IT service queues and escalate as necessary to ensure responsive service
• Advise and educate users to resolve recurring issues and promote IT literacy
• Track and manage IT assets using inventory tools
• Build and maintain strong relationships with internal stakeholders and external IT providers
• Develop and maintain knowledge base articles for internal use
• Contribute to IM&T projects and support the delivery of innovative IT solutions

To be successful in this role, you will bring:

• Experience in IT support or system administration
• Knowledge of ITSM principles (e.g. incident and request management)
• Strong problem-solving and troubleshooting capabilities
• Excellent customer service and communication skills
• Understanding of IT security practices
• Availability to work outside regular hours on occasion

Desirable Technical Knowledge:

• Microsoft Windows 10/11, Office 365, Mac OS, iOS
• Familiarity with Azure Active Directory, ITSM tools (e.g., Jira Service Management), and Windows PowerShell
• Certifications in Microsoft, Cisco, or ITIL are a plus

Why work with CRRDA?

On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative.

Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health.

At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life.

How To Apply

Please submit your Resume by clicking on the apply link before the closing date of 3rd August 2025.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Position Description - IT Support Officer (PDF, 177KB)
  Role Description